Training Lead
Current- Works with clients, adults and adolescents, over the phone to complete in depth assessments per ASAM criteria, check insurance with both medicaid and private insurance, discuss benefits, track down medical records, and get them scheduled for drug and alcohol treatment. - Corresponds with referral sources from different agencies, marketers, drug and alcohol commissions, and other professionals to aid clients.- Trains new hires coming into the company as patient navigators, assisting them and other employees with questions, problem solving, and other issues that arise. Retraining current employees.- Runs the floor as needed. Other clinical and office work as necessary, including IT issues.