- Effectively leads and manages an expert team of 10-16 paid search analysts and strategists. - Coaches, supports and develops team members. Conducts regular 1:1 meetings and provides opportunities for feedback and development. - Oversees training, development, and onboarding of new hires on the team and for the department. - Responsible for conducting performance reviews twice yearly and working with human resources department on promotions and disciplinary matters. - Creates vision and sets goals for the team. - Assists in department planning of resources, goals, and targets. - Works cross-functionally with senior leadership and other managers on projects to drive the organization forward. - Steps in on complex and high-level client relationships, issues, and problems. Shadows and reviews team member interactions with clients on a regular basis. - Monitors and regularly reviews client feedback, including retention/exit call feedback and NPS. Develops plans of action to improve client retention. - Maintains a high level of leadership and resilience in the face of change and adversity. - Facilitates opportunities for continued education and training on new techniques and best practices; ensures team-wide adoption of ideas when appropriate. Conducts trainings and team meetings for continued development and evolution of ideas.- Proactively mentors new managers and provides support to other managers on an ongoing basis. Leads by example and participates in regular management trainings and meetings. - Ensures that consistency is maintained with company goals, vision, culture and core values.

- Developed top-level paid search marketing strategy for client accounts across a team of three paid search analysts. - Managed client relationships and serves as expert and main point of contact for top level paid search strategy. Worked closely with clients to understand business models and KPIs in order to develop and execute efficient online marketing strategies. - Responsible for the retention of existing client portfolio. Handled client concerns and escalations with a high level of professionalism.- Acquired new business by auditing prospective client accounts and leading strategy sessions. Sold services and closed new business both over the phone and at trade shows. Onboarded new client accounts.- Hired, trained, and mentored paid search analysts. Conducted personal development interviews weekly with analysts to ensure continued education and training.- Advanced data analysis and problem solving with the use of Google Analytics and Excel.- Proactively identified new opportunities for expansion or development within Google AdWords or other digital marketing platforms and leads new initiatives with clients. - Collaborated with other managers to develop and maintain effective training, growth, client retention and client acquisition tactics.

Managed pay-per-click advertising accounts on Google, Yahoo, Facebook and MSN for a portfolio of clients. Continuously monitored client campaigns, researched competitors, refined keyword lists, wrote and tested ads, and managed bids and budgets across search engine marketing platforms. Provided detailed analysis and reporting deliverables to clients. Expert in managing multiple client accounts and projects.

• Served as main point of contact for client requests. Handled transactions and monitored client relationships.• Interacted with all levels of internal employees and external partners to analyze and solve client problems.• Provided a high level of service and knowledge as key member of financial advisement team. • Collaborated with clients to develop customized marketing and financial analysis reports. • Developed and maintained effective working relationships with internal and external partners in the industry.• Proactively provided suggestions for product enhancements.• Utilized excellent problem-solving, analytical, critical thinking and decision-making skills.

• Responsible for the credit analysis, approval, and creation of new commercial and wholesale accounts. • Maintained a high level of customer service and teamwork while exceeding established organizational account guidelines.• Responsible for gathering and analyzing credit information and determining client credit worthiness. • Applied relevant credits and debits to customer accounts and ensured accuracy of accounting. • Worked with finance and fraud departments to monitor and analyze client accounts.• Developed presentations for new hires throughout the company on the importance of the credit department.• Demonstrated reasonable care and independent professional judgment while reviewing all credit and financial information.• Analyzed financial statements and any related materials and prepared spreadsheets documenting research.• Established relevant and adequate credit parameters, supported by appropriate research and investigation, for all client accounts. Maintained appropriate records to support recommendations.