Sara Arefi Kia Email & Phone Number

Toronto, On, Ca

Richmond Hill, On, Ca

- Utilized web design skills to develop and optimize user-friendly website layouts, focusing on responsive design and user experience.- Utilized Figma to create wireframes and prototypes for website redesign, improving user navigation.- Produced high-quality graphic designs using Adobe Photoshop and Canva.- Assisted in video production, adding dynamic animations using After Effects.- Managed multiple projects simultaneously, meeting deadlines and maintaining quality standards.- Customers website Host and Domain Management- Technical Troubleshooter- Customer Support- Utilized CRM tools to track customer interactions, inquiries, and service requests, enabling timely follow-ups and issue resolution.

San Mateo, Ca, Us

1-Interact with computer users online to identify and document any issues they arefacing.2. Creating a ticket, escalating it to the appropriate departments, and following up.3. Reference user manuals, technical guides, and other resources to research andapply solutions.4. Address and resolve disputes, process orders, and manage emails specificallyrelated to customer support as directed by management.5. Replicate, troubleshoot, and fix technical issues reported by users.6. Offer guidance and training to users based on the difficulties identified.7. Support users by addressing issues related to business systems, networks, andthe Internet.8. Compile, organize, and manage a log of problems and their solutions to assistother technical support staff.9. Contribute to the modification and improvement of applications and software.

- Identify and resolve customer issues, complaints, or problems effectively and efficiently, ensuring customer satisfaction.- Tailor interactions to each customer's preferences, history, and needs, creating a personalized experience.- Work closely with other departments, such as sales, marketing, and technical teams, to ensure a seamless customer experience.- Offer accurate and detailed information about properties, services, policies, procedures, and promotions to help customers make informed decisions.

Daliran Pars Investment Company, pioneer in the financial, civil, tourism, industrial and commercial markets-Taking various report of various information systems from all subsidiary companies and analyzing them for board of directors to be able to make better and efficient decisions

Tehran, Tehran, Ir

-Taking various report of various information systems being programmed by famous special software companies under supervision of Stock Exchange and Securities Organization and analyzing them for board of directors to be able to make better and efficient decisions-Providing weekly customer services for VIP customers of the company who have invested a lot of money .

-Designing and implementing company's official website-Designing posters and banners for company's projects-Updating website's content based on SEO for taking better rank in google search engine- Regularly update and maintain client information within the CRM system, ensuring accuracy and completeness of records. - Provide customer service support- Implement workflow automation within the CRM system to enhance efficiency in client communications, follow-ups, and service delivery.- Utilize the CRM system to facilitate effective communication with clients through various channels, including emails, newsletters, and notifications.

-Being responsible for maintenance and updating the both Persian and English company's official website by designing new web pages, making banners and slides, translating articles between Persian and English, etc.-Follow up on issues and problems in the field of information technology of brokerage companies and transfer them to the relevant software companies.- Continuously monitor and analyze data related to other brokerage companies, including their market performance, customer engagement, and service offerings.- Gather insights into the strategies, strengths, weaknesses, and market positioning of other brokerage firms.- Stay updated on the latest market trends and best practices within the brokerage industry.- Generating particular purpose reports for management review.

Master Of Science - Ms, Computer/Information Technology Administration And Management

Bachelor Of Science - Bs, Information Technology