Develop and manage an efficient policy and governance model, used company-wide to ensure the airline meets all regulatory and statutory requirements.Facilitate business unit policy reviews to update existing or develop new policies to govern decision-making processes.Consult and collaborate with multiple stakeholders as well as existing policy documents to provide feedback and responses for legislative reviews.Conduct research including legislative analysis, jurisdictional scans, and literature reviews.Participate as a FETCO representative, engaging in effective tripartite dialogue with government and labour groups to affect positive changes in the labour relations landscape.Participate in consultations held by the Government of Canada's Employment and Social Development Canada Labour Program to provide feedback related to new legislation and regulatory provisions.Monitor for external legislative, regulatory, bylaw and policy changes that impace the company’s operations.Respond to internal inquiries about the interpretation and implementation of legislative, regulatory and policy requirements.

Developed and delivered a total of six comprehensive in-class and online learning curricula, effectively facilitating engaging learning programs and workshops for groups ranging from 8 to 150 participants.Conducted thorough research, provided expert advice, and effectively addressed inquiries related to project recommendations and procedural matters throughout the entire project lifecycle, from creation to implementation.Collaborated with the HR team to contribute to policy development and successfully implemented strategic initiatives.Supported in negotiation proceedings, contributing to the development of productive working agreements between management and employee association groups, ensuring harmonious and cooperative relationships.Provided expertise for day-to-day operations, including training new representatives, creating reports, and project implementation.

Conducted comprehensive analysis of business processes, identifying areas for improvement and recommending strategic solutions to optimize operational efficiency and productivity.Utilized data analysis techniques and tools to extract insights, analyze trends, and present actionable recommendations to drive informed decision-making and support business growth.Collaborated with cross-functional teams, including stakeholders and subject matter experts, to gather requirements, define project scope, and develop innovative strategies to streamline operations and enhance overall business performance.

Directed and supervised a high-performing team of 300+ flight attendants, driving continuous improvement in operational performance through effective leadership and strategic initiatives, including the recruitment of over 500 flight attendants.Facilitated the performance management cycle, including, coaching, development, and when required carrying out disciplinary measures up to and including termination.Oversaw a team of three office staff members, focusing on optimizing Performance and Support Manager processes and implementing comprehensive training programs to enhance overall team performance and efficiency.Actively participated in policy changes initiated by the company, offering valuable insights and expertise to ensure alignment with industry standards, compliance requirements, and organizational objectives.

Successfully managed day-of crew resourcing operations, efficiently coordinating crew assignments, and ensuring smooth operations even during irregular situations.Facilitated monthly presentations to frontline leaders, providing education related to flight attendant regulatory line indoctrinations.Monitored and analyzed operational performance metrics, identifying areas for improvement, and implementing corrective measures to drive operational excellence.

Conducted comprehensive audits to evaluate the efficacy of the IT Help Desk team, identifying areas of improvement and implementing strategic measures to enhance overall performance.Spearheaded the procurement process for IT and telecom equipment, ensuring timely acquisition and adherence to budgetary guidelinesAdministered and maintained network infrastructure, including routers, switches, firewalls, and wireless access points, ensuring optimal performance, security, and availability.Implemented and managed network security measures, including firewalls, VPNs, and intrusion detection systems, to protect against unauthorized access and potential threats.Conducted regular network monitoring, performance analysis, and troubleshooting to identify and resolve connectivity issues, bottlenecks, and other network-related problems.Collaborated with cross-functional teams to design and implement network upgrades, expansions, and technology migrations, ensuring seamless integration and minimal disruption to operations.

Provided administrative support to executive leadership, including the VP of Business Risk, the VP of IT & Real Estate, and three Controllers, effectively managing calendars, correspondence, and confidential documentation. Provided high-level administrative support to executive leadership, managing calendars, coordinating meetings, and handling travel arrangements with efficiency and attention to detail.Prepared and edited correspondence, reports, and presentations for executive review, ensuring accuracy and professionalism in all communications.Acted as a liaison between executive and internal/external stakeholders, maintaining effective communication and managing inquiries with tact and professionalism.Managed confidential and sensitive information with utmost discretion, maintaining confidentiality and ensuring the security of sensitive documents and data.