Sara Ashcroft Email and Phone Number
Dedicated professional with over 20 years of enriching experience in the retail and human resources sectors, leveraging a strong foundation built during a successful tenure at Best Buy. Throughout my career, I have consistently demonstrated leadership, strategic thinking, and a passion for fostering well-being within teams and organizations.Experience:Best Buy*Operations Manager, Home Services Division* (3 years)- Led a dynamic team in optimizing operational efficiency within Geek Squad in home services, driving revenue growth and ensuring unparalleled customer satisfaction.- Implemented innovative strategies to streamline processes, resulting in significant cost savings and improved service delivery.Well-Being Ambassador, Rewards Team (2 years)- Championed employee well-being initiatives, fostering a positive work environment and enhancing employee engagement.- Collaborated with cross-functional teams to develop and implement comprehensive well-being programs, driving a culture of health and wellness.Member, Well-Being Advisory Council, HR (1 year)- Contributed insights and expertise to HR initiatives aimed at enhancing employee well-being, promoting work-life balance, and fostering a culture of inclusivity and diversity.- Advised on the development and implementation of policies and programs to support the holistic wellness of employees.Colorado Technical University*Nominated member of The National Society of Leadership and Success* - Honored to be recognized for leadership excellence and academic achievement, representing dedication to personal and professional growth.Key Skills:- Leadership & Team Management- Operations Optimization- Employee Well-Being & Engagement- Strategic Planning & Execution- Cross-Functional Collaboration- Program Development & Implementation- Policy Advisory & Implementation- Customer Satisfaction EnhancementEducation:-Associates degree in Computer Information Systems- Graduation date 11/24-Bachelor of Science in Business Administration minoring in HR MGMT. Colorado Technical University Certifications:- HRCI Human Resources Certification 2024-QPR Gatekeeper (suicide prevention)Volunteer Experience:- COT Neighbors United assisting with youth events in my city.**Let's Connect:**I am passionate about connecting with like-minded professionals to exchange insights, collaborate on new opportunities, and make a positive impact within our industries. Let's connect and explore synergies!
Best Buy
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Home Services Operations ManagerBest Buy
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Vice President For PtsaPtsa Jun 2024 - PresentTonawanda, New York, United States -
Substitute TeacherTonawanda City Schools Apr 2024 - PresentTonawanda, New York, United States -
Operations ManagerBest Buy Oct 2020 - PresentRemoteExperienced Home Services Operations Manager with a proven track record of success in leading teams and driving operational excellence within the renowned Geek Squad division of Best Buy. Leveraging over 3 years of dedicated service, I have cultivated expertise in optimizing service delivery, enhancing customer satisfaction, and fostering a culture of innovation and continuous improvement.Home Services Operations Manager- Spearheaded the operational management of Geek Squad's Home Services division, overseeing a team dedicated to providing top-notch technical support and solutions to customers.- Directed day-to-day operations, including scheduling, resource allocation, and quality assurance, to ensure timely and efficient service delivery.- Implemented process improvements and streamlined workflows to enhance service efficiency and drive cost savings while maintaining the highest standards of quality.- Fostered a customer-centric culture among team members, emphasizing the importance of empathy, communication, and professionalism in every interaction.- Collaborated closely with cross-functional teams to identify customer needs, develop tailored solutions, and drive revenue growth through upselling and cross-selling opportunities.
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Geek Squad Da PcBest Buy Dec 2013 - Oct 2020Amherst, New York, United StatesResponsibilities:- Provide expert technical support for PC-related issues, including hardware and software troubleshooting, diagnostics, and repairs.- Conduct thorough assessments of customers' computing needs and recommend appropriate solutions, including upgrades, accessories, and software installations.- Perform system optimizations, virus/malware removal, and data backup/recovery services to ensure optimal performance and security.- Educate customers on the use of PC hardware and software, offering tips and advice to enhance their computing experience.- Collaborate with Geek Squad team members and cross-functional partners to address complex technical issues and deliver comprehensive solutions.- Maintain accurate records of service activities, including customer interactions, diagnostic findings, and service tickets, in accordance with company policies and procedures.- Stay updated on the latest trends and developments in PC technology, attending training sessions and obtaining relevant certifications to enhance skills and knowledge.Experience:- Technical Proficiency: Demonstrated expertise in diagnosing and resolving PC hardware and software issues, including familiarity with Windows and Mac operating systems, hardware components, and troubleshooting tools.- Customer Focus: Proven track record of delivering exceptional customer service, with a strong emphasis on empathy, communication, and problem-solving skills. Ability to patiently address customers' concerns and provide clear, concise explanations of technical solutions.- Problem-Solving Skills: Ability to analyze complex technical problems, identify root causes, and develop effective solutions in a fast-paced environment. Strong attention to detail and critical thinking skills are essential for success in this role.
Sara Ashcroft Education Details
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Computer And Information Sciences And Support Services
Frequently Asked Questions about Sara Ashcroft
What company does Sara Ashcroft work for?
Sara Ashcroft works for Best Buy
What is Sara Ashcroft's role at the current company?
Sara Ashcroft's current role is Home Services Operations Manager.
What schools did Sara Ashcroft attend?
Sara Ashcroft attended Colorado Technical University, Niagara County Community College.
Who are Sara Ashcroft's colleagues?
Sara Ashcroft's colleagues are Riaz Rehman, Lori Monaco, Christopher Murphy, Zach Gipson, Tammye Green, Felipe Guzman, Stefanie Speers.
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Sara Ashcroft
Tonawanda, Ny
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