Sara Atcha Email & Phone Number

Ottawa, Ontario, Canada

- Assisting customers in selecting eyewear that fits their lifestyle needs utilizing expert knowledge of lens technologies, current fashion trends, and the client's individual style.- Providing exceptional customer service, engaging with customers, and delivering a personalized experience with an enthusiastic, friendly, and professional attitude.- Consistently exceeding personal sales targets and company objectives, increasing store revenue and building brand loyalty. - Keeping up to date with visual displays to advertise current eyewear trends and store promotions.- Processing various transactions, including sales, exchanges, and returns, alongside managing inventory through various POS channels. - Maintaining a clean and attractive store environment with an organized display. - Participating in regular training sessions through the company's learning platform, Leonardo, to stay up to date on new products, industry developments, fashion, and craftsmanship.

Ottawa, Ontario, Canada

- Managed the upkeep and maintenance of day-to-day operations in the store, including opening and closing tasks, and staying current with visual merchandising, alongside regular store and product updates to promote the brand's image.- Collaborated alongside store management to effectively execute shipment fulfillment processes and monitor in-store stock. - Fostered valuable relationships with Ricki's, Cleo, and Bootlegger clientele, increasing store revenue and surpassing sales goals. - Regularly ensured that proper store procedures and policies were adhered to, maximizing task efficiency and providing optimal customer satisfaction. - Focused on cultivating a positive and customer-focused experience in the store.

Toronto, Ontario, Canada

- Assisted customers daily in a high volume environment, over the phone, email, and in-person, increasing satisfaction by +20%.- Creating and processing exchanges, refunds, discounts, and store credit for furniture, appliances, and home accessories.- Proficient with computer systems, creating service requests for customers with extended warranty providers, product manufacturers, and our own technicians to increase customer satisfaction.- Performed data entry and regularly updated customer files with sharp attention to detail with little to no error.- Assisted with dissatisfied customers while maintaining a professional positive attitude to ensure that their concerns are met.

Bachelor Of Cognitive Science (Honours), Concentration In Neuroscience

Ontario Secondary School Diploma