Reliable and experienced Team Manager with over 13 years of experience across both Energy and Customer Collections Sector. Excellent reputation for root cause analysis, identifying solutions and improving customer satisfaction. Offering excellent communication and decision-making skills, who is looking for a position that offers professional challenges while using current knowledge and new skills that are picked up along the way. Has a history of meeting company goals and exceeding personal goals, using organised practices and skilled in working under pressure, adapting to new situations, and bringing my Teams on the change journey with me.