Sara Bilodeau - Pmp Email & Phone Number

Raleigh, NC, US

• Maintain all responsibilities from previous position as Implementation Manager while concurrently acting as a Team Lead, responsible for:
• Interview and train new Implementation Managers
• First-line for questions and escalations, provide input and guidance
• SME, responsible for product specific training
• Process improvement, including streamlining the onboarding process (combination of live, written and recorded trainings) and refining existing processes

Morrisville, NC

• Implement RegEd’s proprietary SaaS-based compliance solution for financial service clients
• Through consultation with client, gather product requirements and develop customized solutions that meet contractual agreements and timelines
• Build and solidify client relationships while defining and documenting product requirements, workflows and procedures
• Configure and thoroughly test application development, including guiding clients through user acceptance testing and… Show more Implement RegEd’s proprietary SaaS-based compliance solution for financial service clients
• Configure and thoroughly test application development, including guiding clients through user acceptance testing and launch
• Collaborate with internal resources to ensure timely delivery of service Show less

Raleigh-Durham, North Carolina Area

• Manage internal operations of an independent drywall business
• Document control, including managing information and W-9 data for dozens of subcontractors, insurance policies, quarterly taxes and expense reports
• Developed and compiled business reporting
• Supply pricing and ordering, equipment maintenance and purchase, maintained vehicle fleet

Maintained all responsibilities from previous position as Global Implementation Manager while concurrently providing oversight of all international implementations. Managed team of implementation managers and worked collaboratively with all departments of the business to create innovative solutions.

Oversaw and managed all global implementations. Coordinated internally with representatives across several departments of the organization to ensure timely and accurate launches. Managed client contact in conjunction with account management from the point of sale to beyond successful implementation.

Supervised and managed a staff of 8 team members who conducted nationwide child care research and referral services. Fostered a team environment focused on strong customer oriented service. Developed staff members, managed caseload, interviewed, hired and trained staff.