Sara Blanchard Email & Phone Number

St. Paul, Minnesota

St. Paul

• Member of a small team working with several associations in multiple locations supporting numerous systems for several Farm Credit Associations. Working projects in a waterfall method.
• Wrote requirement documents for several projects, upgraded existing clients onto newer technology as well and converted to a new system.
• Worked closely with Managing Council to ensure forms were compliant with regulations.
• Responsible for the support desk and all tickets coming in from multiple users in 9 different associations. Resolving all issues within the Service Level Agreement.
• Developed all new materials for the Support Desk to help our Associations and ensure a smooth transition to a new system.
• Provide knowledge transfer and training to associates.

Woodbury, MN

• Member of Scrum team working in multiple locations supporting numerous systems with several Private Loan clients. Worked waterfall and Agile methods.
• Expertly saw projects through from beginning to end; included writing the scope and requirement document for several projects, adding new clients onto the system, and updating and creating procedures for the wiki.
• Ensured loan processing system ran smoothly and could appropriately accommodate an additional loan volume of $150k.
• Comprehensively trained new business analysts over a period of up to 4 months; and provided continued mentoring and support to ensure success in assigned roles.

Woodbury MN

• Provided support and resolution as the second level of intake to reported elevated issues.Updated, created, and ran extensive reports, communicating necessary information to operational teams. Trained all new associates.
• Worked closely with developers to implement code and test system changes to accurately complete updates resulting from investigative research.
• Ensured that all issues coming in were resolved within the Service Level Agreement with 100% accuracy for each individual client.
• Responsible for Priority 1 level issues that would come in. Following them from beginning to end. Including testing and communication with clients.
• Worked closely with the credit bureau to correct past reporting issues.

Woodbury, MN

• Specialist and acting Assistant Supervisor of 15-member Account Maintenance Team who reconciled and balanced all loans and school accounts on the system. Worked with customer service to make sure customers received.
• Performed thorough quality checks on a percentage of each employee’s work to ensure a minimum of 93% quality accuracy; achieved a 98% team accuracy rating.
• Developed meticulous training plans for all new associates ensuring complete comprehension of each function before moving to the next. Plan development included creating documentation for each new procedure and all.