Sara Blanchard Email & Phone Number

St. Paul, Minnesota

St. Paul

Member of a small team working with several associations in multiple locations supporting numerous systems for several Farm Credit Associations. Working projects in a waterfall method.• Wrote requirement documents for several projects, upgraded existing clients onto newer technology as well and converted to a new system.• Worked closely with Managing Council to ensure forms were compliant with regulations.• Responsible for the support desk and all tickets coming in from multiple users in 9 different associations. Resolving all issues within the Service Level Agreement. • Developed all new materials for the Support Desk to help our Associations and ensure a smooth transition to a new system.• Provide knowledge transfer and training to associates.

Woodbury, Mn

Member of Scrum team working in multiple locations supporting numerous systems with several Private Loan clients. Worked waterfall and Agile methods.• Expertly saw projects through from beginning to end; included writing the scope and requirement document for several projects, adding new clients onto the system, and updating and creating procedures for the wiki.• Ensured loan processing system ran smoothly and could appropriately accommodate an additional loan volume of $150k.• Comprehensively trained new business analysts over a period of up to 4 months; and provided continued mentoring and support to ensure success in assigned roles.

Woodbury Mn

Provided support and resolution as the second level of intake to reported elevated issues.Updated, created, and ran extensive reports, communicating necessary information to operational teams. Trained all new associates.• Worked closely with developers to implement code and test system changes to accurately complete updates resulting from investigative research.• Ensured that all issues coming in were resolved within the Service Level Agreement with 100% accuracy for each individual client.• Responsible for Priority 1 level issues that would come in. Following them from beginning to end. Including testing and communication with clients.• Worked closely with the credit bureau to correct past reporting issues.

Woodbury, Mn

Specialist and acting Assistant Supervisor of 15-member Account Maintenance Team who reconciled and balanced all loans and school accounts on the system. Worked with customer service to make sure customers received valid information. • Performed thorough quality checks on a percentage of each employee’s work to ensure a minimum of 93% quality accuracy; achieved a 98% team accuracy rating. • Developed meticulous training plans for all new associates ensuring complete comprehension of each function before moving to the next. Plan development included creating documentation for each new procedure and all updates to current procedures.