• Supervised outside sales representative team under guidance of the national sales manager to achieve assigned sales growth targets.• Built deep relationships with store managers, business owners, and distribution partner sales teams by employing industry expertise and knowledge, retail strategies, and sales tactics.• Conducted informational training and briefings to clients on new features and updated products.• Managed the entire internal sales cycle from quote to invoice level for all orders.Resolved problems with high-profile customers to maintain relationships and increase return customer base.

• Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.• Created presence in the marketplace to develop brand recognition through product placement on projects specification of products through architectural involvement and education.• Advised on creating training materials, marketing documents, website modifications, and program details.• Boosted customer satisfaction by providing distributor sales teams with training and skills to optimize service delivery in alignment with individual needs.• Responsible for sales, market development, account management, contract negotiations, bid proposal development, strategic partnerships & formulation of multi-level relationships with key decision-makers, management & executives.

• Monitored metrics and developed actionable insights to improve efficiency and performance.Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.• Implemented and administered HubSpot CRM of over 25,000 contacts for lead generation, follow-up, deal pipelines, and relationship management.• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.• Represented the company at numerous trade shows providing pertinent information regarding the types of products offered to increase exposure and gain market share.• Played an instrumental role in client satisfaction by working with operational teams to properly resolve service issues.

• Engage with guests to create a fun and exciting environment, while implementing proper use of ticketing systems policies. • Partner with team members and venue staff to ensure effective flow of traffic.• Maintain an accurate account of incoming revenue, payments, and receipts. • Provide artist transportation for festivals in a courteous, professional, and timely manner. • Coordinate hospitality in order to exceed artists management expectations.• Promote events online and offline to engage current fans, build loyalty, and generate positive brand awareness.

• Develop a strategic plan to advance the company’s mission and objectives to promote revenue, profitability, and growth as an organization.• Initiate and supervise special projects leading to the development of advertising and marketing positions for the agency and clients.• Review activity reports and financial statements to determine progress and status in attaining objectives, revise objectives and plans in accordance with current conditions.

• Improve the operational systems, processes and policies in support of organizations mission.• Direct and coordinate activities of departments concerned with the production, price, sales, and distribution of products.• Determine staffing requirements, interview, hire, and train new employees.

• Execute and analyze results of advertisement and marketing campaigns• Manage product line life cycle through strategic planning and tactical activities.• Develop media advertisements including direct mail, email campaigns, and social-networking sites

• Provide a positive work environment through coaching and mentoring while ensuring all personnel and operations policies are followed.• Recognize talented staff and help develop them for growth within the company.• Create an exciting atmosphere through creative merchandising and the implementation of the corporate floor set strategy.

• Motivate staff to ensure sales volume increases over prior year sales.• Analyze sales and inventory control goals to develop a plan of action.• Coach staff to ensure operational and transaction policies are conducted accurately to optimize performance.