Sara Bruns Email & Phone Number

Milan, Ohio

Provide internal and external support for Transmission component issues/questions. Complete Research on upcoming applications for automotive aftermarket.

Create and maintain all pricing for Specialty and Traditional Automotive Markets.

Discuss, review and submit complaints from customers. Request sample items from dealer, and reverse engineer subject samples.Create Bills of Materials for new Transmission application overhaul kits.Maintain database for submission and tracking of capital funding for new product launch.Create paperwork for initiation of new items into the market.Investigate and correct part problems working with internal and external customers.Complete vendor approval paperwork for new items.

Customer Service and Marketing CoordinatorComplete review and entry of all aftermarket transmission customer purchase orders, including verification of correct part numbers, pricing, availability, and delivery dates.Monitor all backorders and coordinate with Warehouse and Production Managers' to consolidate shipments. Fax shipping notices to customers.Establish and maintain trustworthy, professional business relationships with all customers to obtain the highest level of customer service.Communicate with salesperson all concerns of customers. Maintain accurate files and records. Complete Return Material Authorizations, credits/debits, and custom paperwork on a timely basis.Responsible for entry of all customer complaints into the Quality system.Create and maintain all transmission part pricing.Field technical calls in the absence of the transmission Technicians, to satisfy customers and end users.

Career Certificate, Office Specialist

Education record