Greeted customers warmly and genuinelyAnswered incoming calls, Set service appointments, and directed all calls to appropriate departments.Accept deposits of cash, check, and card. Verify the amounts by counting bills and change, confirm correct amounts on service RO's, and record transactions.Made calls to Customers regarding sales and serviceHelped with all questions and complaintsFaxed, copied, and scanned documents

Manage large amounts of inbound calls in a timely manner.Identify customers needs, clarify information, research every issue, and provide solutions.Asist in training new customer service agents.Demonstrate on real calls for new agents to learn systems and processes.Support experienced agents to improve their performance, and asist with unknown issues on calls.

Oversee all aspects of the operations of the salon.Assited in the building and set up of the business, and all business aspects.Managing staff, overseeing facility maintenance, developing budgets, and creating marketing and promotional campaigns.Hired, trained, and scheduled all employees.Interact directly with customers to resolve issues and ensure satisfaction with spa services and personnel.Run payroll for all personnelKeep track of all inventory, and order supplies/make more when necessary.

Identify Sales leads among new and existing customers, and maintain client relationships with the company.Day-to-day administrative tasts of an office such as answering phones, scheduling appointments, sending faxes, and filing documents.Accept deposits of cash, check, and card. Verify the amounts by counting bills and change, confirm correct amounts on service RO's, and record transactions.Conduct follow ups with customers by phone, text, and email.

Developed and maintained all aspects of the business.Created marketing tools to bring in new clients, as well as maintain current clientele.Practiced sanitation and disinfection procedures given by the State Board of Cosmetology to maintain a clean and organized environment.Cleaning, cutting, and shaping nails according to the clients request.Provide manicures, pedicures, acrylic nails, hard gel nail enhancements, and hand painted nail art for all customers.

Created marketing tools to bring in new clients, as well as maintain current clientele.Practiced sanitation and disinfection procedures given by the State Board of Cosmetology to maintain a clean and organized environment.Cleaning, cutting, and shaping nails according to the clients request.Provide manicures, pedicures, acrylic nails, hard gel nail enhancements, and hand painted nail art for all customers.Performed as a receptionist to schedule and check out all customers

Provide hair care services, including cut, design, color, and styling to guests.Advise clients on hair care regimen and promote retail products.Assist management in hiring, training, scheduling, motivating, and coaching employees.Mentor and assist junior stylists.

Handle cash, credit, or check transactions with customersScan goods and collect paymentsEnsure pricing is correctIssue change, receipts, or refunds.Resolve customer complaints, guide them, and provide relevant informationBag items carefully, and asist customer with loading items into their cart.Greet customers when entering or leaving establishmentMaintain clean and tidy checkout area.Answer customers' questions and get a manager if answer doesn't solve the issue