Responsible to lead and manage the office to ensure an outstanding Client Service experience.Recruit, Train, Coach and elevate performance with Tax Professionals and CSPs ; building a excellent Client Service Team Environment.Create, participate and implement local marketing plan to accelerate growth of the office.Provide accurate and complete tax preparation service using a high degree of ethic and integrity, deliver an outstanding client experience.Support the peers and the team office, share knowledge, provide formal training to associates and serve as knwledgeable resource on all our products and services.Lead the operation of the office to ensure implementation of company policy and procedures.

Recruit, select, hire, train and develop retail store associates which are dedicated to extraordinary guest experiences.Maintain store conditions and merchandising standards in a manner that is consistent with our culture.Track and analyze the store’s financial performance via the profit and loss statement; identifying problems and implementing solutions.Develop action plans which generate additional guest, counts, increase revenues, and manage expenses.Interacted with customers and retail buyers to expedite orders. Provided daily support as company's only bilingual Spanish/English customer service representative. Greeted customers entering the store to ascertain what each customer wanted or needed. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. Built long-term customer relationships and advised customers on purchases and promotions.

With over 10 years of Banking experience. As a Regional Manager in charge of 8 offices with more than five hundred employees under my supervision, I had the responsibility to open new offices with growth potential, recruit office managers, sales managers and operational commanders; responsible for transmit and follow policies and procedures, grow each offices according to the goals set, maintain constant training and motivation in each office as well as establishing effective controls and monitoring methods to prevent fraud and misuse of resources.Managing the Credit department had to lead and guide a group of people specializing in financial analysis and verification of information on credit applications, submitted by the sales department. These loans applications were approved or denied according to the financial analysis and verification of information. As Corporate and Small Business Banker I was responsible for growing the profitability as well as retaining and deepening existing relationships. Dedicated time outside of the banking center and analyzes the client’s financial condition and recommends financial solutions to best meet the client’s business and personal needs. Have the ability to build new relationships and maintain strong relationships with small business owners.