• Work directly for Director of OD and VP of Human Resources• Develop and facilitate Sales Training• Decreased Sales Training manuals from three books down to one book, saving the company over 80% in printing costs• Developed Office Training manual for the first time in company history• Facilitation to entire company completed 6 months under original deadline• Developed Art of Design manual to implement the design element into our sales team and broaden their reach to other… Show more • Work directly for Director of OD and VP of Human Resources• Develop and facilitate Sales Training• Decreased Sales Training manuals from three books down to one book, saving the company over 80% in printing costs• Developed Office Training manual for the first time in company history• Facilitation to entire company completed 6 months under original deadline• Developed Art of Design manual to implement the design element into our sales team and broaden their reach to other guests• Developed Art of Buying manual to streamline the Buying process across all styles and markets• Proof and edit all training materials for company to have printed or digitally broadcasted • Facilitated Sales and Office Training to Franchise, St. Louis, and Chicago stores• Coordinate training events and seminars with procurement of food, materials and manuals• Project Manager and coordinated 2012-2019 Top Performer Sales Leadership Conference of 200 - 700 attendees• Project Manager in vetting and implemented the use of a Mobile App for our Top Performer Conference in 2017• Handle logistic integration of Mobile App within other divisions of the company • Project Manager for Store Summit and Furniture Expo for 300 associates in 2019• Project Manager for re-branding Delivery and Warehouse Training/Education for new and existing employees Show less

• 2 years in a row receiving top marks for store audit, only store in entire chain to receive a passing score twice (Auburn Hills, MI)• Administering yearly performance reviews• Scheduling work hours for myself and my team, as well as handling any vacation requests• Responsible for payroll and handling banking transactions for the store• Responsible for the procurement of office supplies• Responsible for coordinating and tracking the shipping and receiving of store… Show more • 2 years in a row receiving top marks for store audit, only store in entire chain to receive a passing score twice (Auburn Hills, MI)• Administering yearly performance reviews• Scheduling work hours for myself and my team, as well as handling any vacation requests• Responsible for payroll and handling banking transactions for the store• Responsible for the procurement of office supplies• Responsible for coordinating and tracking the shipping and receiving of store merchandise• Schedule deliveries, pick-ups, cancellation, and credit accounts for guest purchases.• Responsible for opening the Auburn Hills store for each business day. This includes handling the cash drawers, checking the financial amounts, and designating money to the appropriate representatives for the day’s sales. • Responsible for closing the store each business day, which included balancing the financial for day’s business, securing cash drawers, and setting the alarms to secure the store for the evening.• Running and completing all of the morning reports for prior day’s sales data.• Responsible for making contact with our customer base regarding previous purchases, which include “layaways” and “protects”.• Responsible for handling any in-coming and out-going phone calls.• Scheduling of warranty repair claims with the service department.• Handled all guests inquires, requests, and complaints. Responsible for escalating any issues to the appropriate departments.• Implementation of any policies and procedures with my sales team and office, that are generate from our headquarters. Show less

• Provided customer service on a corporate level to multiple stores and regions across Michigan.• Handled in-coming and out-going calls for all warranty and repair claims for Art Van, Inc.• Scheduled and cancelled service appointments, ordered replacement parts for furniture, and dealt with over 100 manufacturers directly to order replacement parts.• Responsible for product knowledge and warranty knowledge.• Performed standard customer service responsibilities including handling… Show more • Provided customer service on a corporate level to multiple stores and regions across Michigan.• Handled in-coming and out-going calls for all warranty and repair claims for Art Van, Inc.• Scheduled and cancelled service appointments, ordered replacement parts for furniture, and dealt with over 100 manufacturers directly to order replacement parts.• Responsible for product knowledge and warranty knowledge.• Performed standard customer service responsibilities including handling customer issues and complaints, resolving any customer issues, and tracking all issues to ensure a successful result.• Handled the immediate response desk, corporate calls, and corporate complaints. Show less

• Tendered customer orders, scheduled deliveries, and call deliveries for Art Van guests.• Responsible for a cash drawer, including accounting for money in the mornings, transactions, and balancing the worksheets at the end of the day.• Worked as a credit specialist, handling Art Van Furniture credit accounts. This included opening new accounts, money discrepancies and disputes, and handling any customer questions regarding their account.• Handled any day to day customer service… Show more • Tendered customer orders, scheduled deliveries, and call deliveries for Art Van guests.• Responsible for a cash drawer, including accounting for money in the mornings, transactions, and balancing the worksheets at the end of the day.• Worked as a credit specialist, handling Art Van Furniture credit accounts. This included opening new accounts, money discrepancies and disputes, and handling any customer questions regarding their account.• Handled any day to day customer service issues, including customer questions, inquiries, and general service issues. Show less

• Responsible for the procurement of office supplies.• Responsible for coordinating and tracking the shipping and receiving of store merchandise.• Schedule deliveries, pick-ups, cancellation, and credit accounts for guest purchases.• Responsible for opening the Bloomfield Hills store for each business day. This includes handling the cash drawers, checking the financial amounts, and designating money to the appropriate representatives for the day’s sales. • Responsible for… Show more • Responsible for the procurement of office supplies.• Responsible for coordinating and tracking the shipping and receiving of store merchandise.• Schedule deliveries, pick-ups, cancellation, and credit accounts for guest purchases.• Responsible for opening the Bloomfield Hills store for each business day. This includes handling the cash drawers, checking the financial amounts, and designating money to the appropriate representatives for the day’s sales. • Responsible for closing the store each business day, which included balancing the financial for day’s business, securing cash drawers, and setting the alarms to secure the store for the evening.• Running and completing all of the morning reports for prior day’s sales data.• Responsible for making contact with our customer base regarding previous purchases, which include “layaways” and “protects”.• Responsible for handling any in-coming and out-going phone calls.• Scheduling of warranty repair claims with the service department.• Handled all guests inquires, requests, and complaints. Responsible for escalating any issues to the appropriate departments.• Responsible for occasional non-commissioned selling of Drexel Heritage merchandise. Show less