Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.Ability to multi-task and flexibility to meet the requirements of the patients and the department.Knowledge of basic registration/access functions and insurance proceduresAbility to problem solve.Ability to remain calm in stressful situations with patience and understanding.Excellent customer service and professional communication skillsProficient computer skills and ability to learn and navigate multiple software programs.Ability to handle detail work accurately and rapidly.