Passionate about creating exceptional user experiences, I lead the development and execution of product experience strategies that drive customer satisfaction and business growth. Collaborating closely with cross-functional teams, I conduct user research, analyze market trends, and prioritize features to deliver impactful product experiences. With a focus on user-centric design and agile methodologies, I champion a customer-first mindset and ensure successful implementation through effective collaboration with engineering teams. I thrive in dynamic environments and strive for continuous innovation.

Provide seamless support to the customer from initial onboarding to maximizing opportunities for product adoption, retention, revenue growth, and overall customer satisfaction through customer success management. Contributes to the ongoing improvement of the overall customer experience by helping customers understand, adopt, and experience the benefits of Centricity’s capabilities; leveraging products, services, and industry partnerships to provide win-win solutions and sustainable competitive advantages for our customers.

• Responsible for builder acquisition/new sales for corporate territories. • Acts as a liaison/advocate between the customer and our product teams to represent the Voice of the Customer and to maximize opportunities for product adoption, retention, revenue growth, and overall customer satisfaction.• Emphasis on account/relationship support and management. By proactively identifying customer needs and initiating referrals to appropriate team members, contributing to the results and the overall experience delivered by the sales team. • Contributes to the ongoing improvement of the overall customer experience by helping customers understand, adopt and experience the benefits of Centricity’s capabilities; leveraging products, services, and industry partnerships to provide win-win solutions and sustainable competitive advantages for our customers.

As a Major Account Manager, my goals include driving revenue, strengthening partnerships with multiple lines of business and corporate communications. The industry is constantly evolving, with that, making sure my Enterprise accounts were aware industry trends, geographical buying patterns and product updates is at core of being successful.Target, Publix, Wawa, and Whole foods are examples of corporate teams that I communicate with monthly, present to quarterly and conduct annual business reviews. I excel at engaging with the end user to understand their business goals and aligning them with Marketing and Product initiative to drive revenue in the target markets.I use industry standard tools to pull specific data points to show revenue and products sales results, with the corporate communication backed by analytics, this is a powerful way to work with all of the customers to improve accuracy and decision making for future inventory.

In full executive support for the owner, my duties and tasks expanded and shifted, enabling me to gain flexibility and experience with dynamic demands. Responsibilities included weekly accounts receivables, managing client relations, started corporate social media, managed internal and external marketing and vendor relations. Streamlined communication between vendors, customers, and owner to increase customer base and sales.

Reporting directly to owner, I helped ensure that the firm achieved pleasant, professional client relationships, as office manager I not only interacted directly with clients but also trained new employees, ensuring their familiarity with the company culture and their continued professional development.

Reporting directly to owner, I helped ensure that the firm achieved pleasant, professional client relationships, as office manager I not only interacted directly with clients but also trained new employees, ensuring their familiarity with the company culture and their continued professional development. Initiated new forms of communication with clients including introduction to new technology.