Sara Csanda Email & Phone Number

Bratislava

Sales and Service Support Coordinator is providing a dynamic and pro-active support for Anritsus sales and service teams, ensures smooth and effective front office/sales support and exceptional customer experience. The workday is very dynamic, no day is the same as the other.MAIN RESPONSIBILITIES AND DUTIES: Support the sales process by preparing quotesFollow up business contact leads in the respective geographical (Germany, BENELUX) and product area.Process, follow up and communicate with customers and distributors regarding the status of their orders and the potential of extending or starting new cooperation with Anritsu.Process and resolve different customer queries.REQUIRED EXPERIENCE AND QUALIFICATIONS: Customer oriented and enthusiastic team player with excellent communications skills and the ability to work on own initiative. Strong administration and organization skills.

Slovensko

• Providing daily supervision of GSO Working Capital Solutions team related to onboarding of Supply Chain Finance product suppliers and buyers, day to day service requests handling and other tasks according to service catalogue.• Regularly monitor performance of employees based on operational management, quality and team behavior. Based on that to evaluate their performance and give feedback on regular bilateral and yearly meetings and appraisals.• Staff appraisals, planning of trainings and development, planning of holidays, back-ups, forecasting staffing requirements. Responsible for hiring, firing.• Enhancing the operations efficiency and effectiveness of processes and services provided by suggesting and implementing (upon approval of respective process owner, if necessary) changes process improvements, workload distribution and team organization.• Preparation and submission of process improvement proposals, improvements of procedures, work instructions, technology, knowledge base and training materials, quality and communication.• Support of less experienced colleagues in the identification of areas with improvement needs and the development of proposals for improvement.• Coordinate preparation of technical process and product support towards external parties in professional manner. Create guidelines, knowledge base and actively promotes ways of the standard technical, process and product support towards external parties for complex cases. Coaches others in doing so.• Providing reports for manager and participating in projects. Handling administrative tasks in Team Leader scope.• Is point of contact for escalation of more complex and risky problems/exceptions and complaints from suppliers, buyers, business partner in Amsterdam and Center of Excellence. Comes up with and makes decisions about measures/solutions.

Bratislava

• Onboards WCS suppliers of standard and complex products / files based on the approved workplace instructions, applicable Service Level Agreement targets and quality standards and the handling of non-standard cases• Follows up in timely manner on pending onboarding files / cases with the relevant internal stakeholders and/or suppliers/buyers• Trains more junior colleagues in the team the operational processes• Regularly identifies areas with room for improvement. Develops practical proposals for improvement of complex processed, procedures, work instructions, technology, knowledge base and training materials, quality and communication. Supports less experienced colleagues in the identification of areas with improvement needs• Synchronizes process activities with those of the team in a structured manner• Applies principles and uses tools of Operational management to monitor the progress of own work and to increase effectiveness of the processes. Supports less experiences colleagues.

Bratislava

• Identifies training and development needs within an organisation through job analysis, appraisal schemes and regular consultation with business managers and human resources departments• Designs and expands training and development programmes based on the needs of the organisation and the individualwork in a team to produce programmes that are satisfactory to all relevant parties in an organisation, such as line managers, accountants and senior managers at board level• Helps develop effective induction programmes• Devises individual learning plans and produces training materials for in-house courses• Helps manage the delivery of training and development programmes • Ensures that statutory training requirements are met• Evaluates training and development programmes, amends and revises programmes as necessary, in order to adapt to changes occurring in the work environment

Bratislava

• Primary responsibility is user support and customer service. Being present and available to clients requiring assistance.• Responds to questions from all emails and callers.• Becomes familiar with each client and their respective applications.• Learns fundamental operations of commonly used software, hardware, and other equipment.• Follows standard Service Desk operating procedures; accurately logs all Service Desk tickets using the defined tracking software.• Becomes familiar with helpdesk policies and services.

Bratislava

• Develops profitable purchasing strategies• Assess supplier profiles and analyzing offers• Prepares and implements effective negotiation tactics• Manages relationships with key suppliers to maintain quality of goods, timely delivery and compliance to terms of contracts• Reviews supplies to ensure quality• Monitors stock levels• Prepares and submits detailed reports (revenues, buying expenditures etc.)• Keeps updated records

Bratislava

• Obtains client information by answering telephone calls• Determines eligibility by comparing client information to requirements.• Establishes policies by entering client information; confirming pricing.• Informs clients by explaining procedures; answering questions; providing information.• Maintains communication equipment by reporting problems.• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.• Updates job knowledge by studying new product descriptions; participating in educational opportunities.• Accomplishes sales and organization mission by completing related results as needed.