Manage the Office of the CEO to drive customer centricity and ensure seamless management of C-suite priorities for Fortune 500 technology services company ($13.7B revenue, 125,000 employees), which has included managing a 20 person team dedicated to the company’s voice of customer program, corporate events, and travel/administration. In this role, I collaborate across the c-suite on enterprise-wide priorities, including corporate strategy, management system, board relations, executive communications, culture change, and organizational transformation. Served as interim VP of corporate communications, leading a dedicated team of internal, external, and crisis communications professionals.

Partnered with executives to drive change management and communication strategies for organizational transformation and operational excellence across all corporate functions. Led development of change management playbook founded on Prosci methodology. Served as a member of corporate communications, IT, finance, product development, and women’s employee resource group leadership teams.

Member of executive leadership team for Americas Service Delivery organization of 20k+ people, responsible for leading communication, engagement, and acquisition integration programs for the region. Built global change management practice of ~50 team members, tailored for onboarding of new Accenture Operations clients.

Led culture change management for global acquisitions and client delivery within Accenture's Operations business. Integrated three acquisitions across Financial Services, Marketing, and Procurement, ensuring adoption of Accenture's delivery model while preserving strengths of the original culture.

Led global internal marketing/communication strategy to strengthen employee engagement and grow Accenture’s Business Process Outsourcing (BPO) business and its 40,000+ employees.

Managed change enablement and communication initiatives for global Business Process Outsourcing (BPO) Delivery & Solution Development organization of over 30,000 people.

Enabled sales executives to effectively differentiate Accenture's BPO operational excellence capabilities in the marketplace and to arrange new deals that were positioned for operational excellence.

Managed internal programs to build go-to-market capabilities in Accenture's Human Performance practice.

Led multiple project teams to successfully manage human change for global Information Systems initiatives, including mergers & acquisitions, technology implementations (e.g., SAP), and organization restructuring.

Led Change Management and Institutionalization tracks of large project team to implement new work process methodology to 1200 Information Systems employees at Fortune 50 Chemical Company.

Designed and built training and communications for systems implementation projects for clients in pharmaceutical and chemical industries. Developed white paper with senior executive outlining best practices for designing employee compensation and reward programs.