User requirement analysis, task analysis, information architecture, UX design, interaction design and usability testing. Design, strategy, user requirements specifications, personas, flowcharts, wireframes and prototyping

Organising the logistics of the user research, planning interview days, and understanding data related to their profile. Running user test sessions Conducting user research with consumers and professionals to understand who they are, their habits, needs and frictions in using the product. Collecting insights and share them in a synthetic way with the product team.Defining “mindsets” to describe the different types of consumers and merchants present on the platform.

Identification of the main information to be communicated, summarizing the main characteristics of the Polytechnic partner schools. Collaboration in the writing of texts addressed to the "International Mobility" section of the Politecnico di Milano website. Translation of textual output in English.

Study and programming of the editorial plan for the Instagram and Facebook channels, creation of contents for the different platforms (gifs, videos, photographs ..). Participation in the organization of events to promote the brand and supervision on site.

Conduct of guided tours, reorganization of the museum spaces, cataloging of the library