Sara Daniel Email & Phone Number

Execute digital communications strategy, resulting in a 30% increase in online engagement and a 20% growth in social media followers, enhancing brand visibility and audience reach.Spearhead email marketing campaigns, achieving a 25% open rate and a 10% click-through rate, driving lead generation.Ensure website content is up to date, visually appealing and.

Managed a high-volume of customer inquiries via phone and email, resolving issues promptly and maintaining a customer satisfaction rating of over 90%.Conducted regular training sessions for new customer service representatives, resulting in a 25% decrease in escalations and a 15% improvement in first-call resolution rates.Collaborated with cross-functional.

Provided financial information and support for low income patients, resulting in better quality careHandled an average of 70+ incoming calls daily for 9 different locations from patients, effectively scheduling appointments, addressing inquiries about medical services, and maintaining accurate documentation of patient information in the electronic health.

Fairborn, Ohio, United States

• Retained customers by creating and implementing wireless plans, or adding services to increase value of the account
• Arranged for debt repayment or establish repayment schedules, based on customers' financial situations.
• Answered customer questions regarding problems with their accounts.
• Received payments and post amounts paid to customer accounts.
• Provided technical support to customers relating to hardware and connectivity issues, in regards to cell phones/landlines and WiFi devices.