• Develop and maintain comprehensive documentation for a variety of audiences, including end-users, technicians, and internal stakeholders.• Work closely with subject matter experts to gather technical information and ensure accuracy in documentation.• Write and edit technical specifications, ensuring clarity, accuracy, and alignment with industry standards.• Collaborate with engineering teams to understand and accurately represent product specifications.• Interface with Product and Sales teams to create and maintain documentation repository.• Support translation of technical documents.• Interface with external stakeholders, as needed, for document discussion/requirements.• Manage visibility of documents to internal and external stakeholders.• Conduct regular reviews of existing documentation, updating content as needed to reflect changes in products or processes.• Revise and edit documents for clarity, coherence, and adherence to company standards.• Prepare regular progress reports and review meetings to ensure transparency and alignment.

Provided detailed release notes for each release to production by Engineering. Created guides and tutorials and revamped engineering onboarding to take developer uptime from several weeks to several days. Created and maintained information architecture, engineering workflows, system documentation, training guides, installation guides, plans for training, SOPs, technical policies, and procedures. Served as knowledge management point-of-contact for the Engineering department. Coordinated Learning & Development training for the Engineering team, including writing, editing, and distributing accompanying documentation. Assisted the Manager of Program Management in Program Increment (PI) preparation and execution.

Wrote and maintained all internal and external written materials, including a book of best practices for franchisees called "Best Of Code Ninjas" and 185+ franchisee-facing SharePoint news posts. Explained complex information and concepts in a clear and concise manner. Organized and created logical supporting documents for programs, products, and processes. Revised and updated documents as new issues or concepts arose. Copy edited proprietary curriculum, marketing materials, SOPs, and other written communications as needed.

Through research and interviewing subject matter experts; developed, reviewed, analyzed, and updated software training manuals, course curricula, F2F presentations and online training modules. Developed storyboards, audio transcripts, interactive software simulations and course content for adapting in-person classes to online learning. Provided editing support across the organization and coordinated all internal and external training initiatives.

Composed employee spotlights, email blasts and monthly press releases. Edited written materials completed by the Office Manager and Marketing Manager. Coordinated the events committee and monthly calendar of employee events.