Innovative Instructional Designer and Program Manager with a proven track record of transforming learning experiences and driving organizational development. With 7+ years in instructional design and 4 years of strategic project management, I specialize in creating dynamic, impactful learning solutions that bridge skills gaps and enhance employee performance.Key Strengths:Expertise in designing comprehensive training programs, including converting traditional training to on-demand platforms with integrated live workshopsProficient in cutting-edge eLearning tools: Storyline, Adobe Audition, Canva, and VyondAdvanced project management skills, leveraging JIRA and Teams to streamline complex initiativesDeep domain expertise in retirement and disability services, with a decade of customer-centric experienceProfessional Achievements:Redesigned job training program, creating a flexible on-demand platform that incorporates live workshops and job aidsIncreased online retirement case filings by 30% through strategic customer outreach and web platform educationConsistently recognized for delivering exceptional customer service and providing comprehensive, accurate informationPassionate about creating learning experiences that empower individuals, drive organizational growth, and transform professional development.
Listed skills include Claims Resolution, Operations Management, Analytical Skills, Time Management, and 1 others.