-Creation and sale of tours and experiences on Lake Como and surroundings-Managing bookings with customers and suppliers-Welcome guests and sales of tours and additional services in the main hotels of Lecco-Tour leader accompanying small groups of tourists -Writing articles for the company website, social networks and the magazine "Lake Como Tourism Travel & Style"

Assist customers with booking through company website, telephone and Online Booking Portals (Airbnb, Booking.com, Homeaway, Housing Anywere etc.).Maintain booking calendar, process payments and respond to all the guest enquiries during their stay. Organize booking calendar: planning check in, check out and cleaning of the apartments, coordinating the different departments involved. Developing pricing strategies.

Dealing with booking, completing check in and check out procedures, allocating guest bedrooms on the hotel booking system, preparing bills and taking payments, dealing with special requests from guests (booking additional services) and dealing with complaints.

Internship as assistant for event's organization (training/ business trip), staff research and back office department.

Liaising with organizations and clients, managing database, logging and processing bills, arrange orders and freight forwarding, update e-shop.

Greeting tourists from different nationalities during the summer season, support in local event's organization and promotion.

Support in a Music Festival organization and promotion in the territories of Milan, Como Lake and Bergamo. Tour leader for the group of foreign artists.