Provide Talent Development Program consulting services, talent enablement, and integrated learning solutions, to assist corporations to rethink current processes to ensure success in rapidly growing, changing, and competitive talent acquisition and retention arenas:• Partner with associates, teams, and leadership to maximize the entire employee experience, working in corporate setting, non-profit organizations, schools, and other associations• Deliver expertise in assessing gaps (onboarding to offboarding), incorporate talent management best practices to build strategies and create meaningful high-impact integrated talent management solutions to reduce gaps, engage employees and achieve business results

Created, executed, and sustained an agile learning and development department, including strategy/processes/ecosystem for the enterprise. Designed, developed, delivered, and maintained high-impact talent and learning solutions, which supported strategic goals and delivered business results.

• Created a formal learning and development team for Further - Customer Solutions, that provided the appropriate learning solutions and knowledge management to meet organizational, strategic and business goals.• Led the overall curriculum strategy for L&D, including the design, delivery, assessment, and implementation of learning and performance needs for Customer Solutions.• Increased net promoter score (NPS) from 44 to 82 with new virtual deployment for Onboarding curriculum.• Developed strategy and execution plans for numerous L&D solutions, including Salesforce Service Cloud & Client Implementations.• Partnered with Salesforce Project Team to design and deliver Service Cloud training for the Customer Solutions Team.• Measured learning return on investment (ROI) and provided support to pilot new learning techniques, strategies, tools and processes to increase learning effectiveness. • Ensured capability of technology was maximized through effective learning activities, resulting in the transfer of knowledge and skills that support organizational needs. • Designed, developed and executed an L&D Roadmap, and established a process for evaluating end-user learning solutions and knowledge management systems to meet strategic organizational needs.• Implemented capability development processes.• Coached staff for development opportunities and application of learning back in their role.• Daily management activities to ensure L&D was focusing on the highest priorities to achieve business outcomes, ultimately to ensure high customer satisfaction.

Led the strategy development of Sagitec's hire-to-retire functional talent management initiatives, focusing especially on talent acquisition, performance management, and talent development.

Led the Sr. Change & Talent Development Consultant team (for BCBS MN) to execute on strategies that resulted in targeted skill development for individual contributor and people leader populations, developed and sustained performance management practices that drove ongoing feedback and intentional development, led employee engagement survey, and positively influenced retention and talent movement.

Responsible for the analysis, design, development, implementation, and evaluation of enterprise learning and development solutions. Focused on the deployment of an enterprise wide leadership development solution, foundational leadership for new supervisors/leaders within the organization, and selection/deployment of a global coaching solution.

Experience included: Training Specialist, Training Supervisor, High Performance Learning & Development Consultant, Senior Program Specialist, Facilitator & Coach.

Contacted prospective customers, arranged meetings to discuss how to best fill the customer's needs and developed solid business relationships. Recruited, screened, interviewed, and evaluated employees for placement in appropriate positions.

Scheduled, screened, interviewed, and evaluated potential employees, and arranged for placement of employees in appropriate administrative positions.

Experience included: Plant Quality Control, Production, Accounts Payable, Fixed Assets, and Corporate Archives.