✅ Project Management Professional (PMP)✅ Certified Customer Success Manager (CCSM)▶️ CUSTOMER SUCCESS IS ALL ABOUT RELATIONSHIPS. Relationships are all about communication. As a result, I retain customers AND team members. ▶️ MY INTUITIVE NATURE allows me to anticipate challenges and initiate proactive solutions. It may seem obvious, but this single solution delivers satisfied customers and a healthy bottom line. I am committed to providing great service and respecting everyone building a product, while remembering we are in business to make money. ▶️ VERSATILE, PERSISTENT, and CREATIVE. I am always up for a challenge, which I tackle with a cheerleading attitude. I really listen and I ask a lot of questions so I can bridge the gap between “the now” and the goal. I want people to succeed, and I want the team to succeed. I get to know each team member to understand individual strengths, goals, and communication style. As a result, I am recognized for my positive leadership abilities. Positive feedback goes a long way toward professional growth, retention, and a team culture of working hard to meet deadlines and expectations.▶️ READER OF [almost] EVERYTHING. I am an avid reader of anything – except horror! I value learning, and reading gives me a wide breadth of subjects to explore. Because I love to read, I like communication that explains concepts to others in positive ways. ▶️ I am always open to talking about my work and my approaches. Feel free to reach out!