Sara Ebrahim Email & Phone Number

- Respond to customers' inquiries via phone, email, live chat, and other appropriate channels in a polite and professional manner.- Ensure technical issues are resolved promptly and professionally by working with relevant teams in the company. - Collaborate with other departments to ensure knowledge sharing, identify trends, and identify customer support and service issues.- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)- Share feature requests and effective workarounds with the team leader- Inform customers about new features and functionalities- Follow up with customers to ensure their technical issues are resolved.

- Coordinating the employees’ work schedule and preparing salary reports.- Advertising jobs internally and externally and review employment applications to identify high-potential candidates.- Staff performance Evaluation and training the employees.- Adding and terminating employees and entering their data into the system