Sara Eissa Email & Phone Number

United Arab Emirates

• Reception Supervisor, Abu Dhabi
• Take calls and respond to the patients inquires and requests.
• Confirm upcoming appointments and recalls according to the office protocol.
• Book patients’ appointments and make follow up appointments as needed.
• Greet patients.
• Register new patients and assist them to complete necessary forms and documents.

Cairo, Egypt

• Preparation of offer letters.
• Organizing the interviews including arranging the interview date, panel room, interview program, and scheduling with related managers.
• Coordination with the admin and the IT for issuing new users, swipe cards and privilege cards requests.
• Creating personal folders for new hired employees.
• Organizing participation of the employees to the external training programs.
• Support during job description and evaluation processes.

Cairo Governorate, Egypt

• Attracts potential customers by answering products and services question, suggesting information about other products and services.
• Opens customers’ accounts by recording account information.
• Keep records of customers’ interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolves product or service problems by clarifying the customers’ complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment.
• Follow up all customers, related issues and provide timely feedback.
• Supporting collection queue by handling collections inquiries and bills explanations.

Cairo Governorate, Egypt

• Answer inbound calls and respond to customer’s requests with high quality standards.
• Open customer’s account by recording by recording account information and perform the necessary and the right action on system in order to fulfill the customer’s requests properly.
• Provide customer with products and services information via phone.
• Attract potential customers by answering products and services questions suggesting information about other products and services.
• Use questioning, troubleshooting, and listening skills that support effective telephone communication and help in solving the customer’s problems and complaints to insure achieving the FCR target.
• Communicate positively with all concerned parties in order to take the proper action to facilitate customer’s reception of the expected distinguished service.

Cairo Governorate, Egypt

• Deliver superior customer service and build customer satisfaction and loyalty.
• Respond to customer inquiries and requests, and resolved issue efficiently and professionally.
• Activating satellite radios, and swapping service.
• Technical support, troubleshooting, and sending the signal.
• Explain billing history; work on resolving billing issues, and collecting payments.
• Increase the customer experience by providing information about new products and services through up selling opportunities.

Cairo Governorate, Egypt

• Responsible for everything related to the nursery.
• Teach English and Math.
• Organize trips and parties.