Sara Eissa Email & Phone Number

United Arab Emirates

Reception Supervisor, Abu Dhabi• Take calls and respond to the patients inquires and requests.• Confirm upcoming appointments and recalls according to the office protocol.• Book patients’ appointments and make follow up appointments as needed.• Greet patients.• Register new patients and assist them to complete necessary forms and documents.• Move patients through appointments as scheduled.• Handle patients’ complaints under doctors’ indirect supervision and help to explainoffice policy to the patient.• Collect and receipt payments and arrange payment schedule with patients.• Prepare claim forms, arrange supporting documents for insurance claims and followup on the insurance requests.• Enter, verify and update patients’ information into data system.• Check daily schedule and prepare patients files.• Prepare monthly and yearly payment report.• Monitor inventory and order dental supplies, and make sure all the equipment is workingproperly.• Maintain professional reception area.

Cairo, Egypt

• Preparation of offer letters.• Organizing the interviews including arranging the interview date, panel room, interview program, and scheduling with related managers.• Coordination with the admin and the IT for issuing new users, swipe cards and privilege cards requests.• Creating personal folders for new hired employees.• Organizing participation of the employees to the external training programs.• Support during job description and evaluation processes.• Schedule and execute orientation of new employees

Cairo Governorate, Egypt

• Attracts potential customers by answering products and services question, suggesting information about other products and services.• Opens customers’ accounts by recording account information.• Keep records of customers’ interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.• Resolves product or service problems by clarifying the customers’ complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to insure resolution within the SLA.• Follow up all customers, related issues and provide timely feedback.• Supporting collection queue by handling collections inquiries and bills explanations.• Explore the required negotiation skills for making payments, deals when needed.• Create a smooth communication channel with different departments to resolve customers’ problems and requests when needed in a highly professional manner.

Cairo Governorate, Egypt

• Answer inbound calls and respond to customer’s requests with high quality standards.• Open customer’s account by recording by recording account information and perform the necessary and the right action on system in order to fulfill the customer’s requests properly.• Provide customer with products and services information via phone.• Attract potential customers by answering products and services questions suggesting information about other products and services.• Use questioning, troubleshooting, and listening skills that support effective telephone communication and help in solving the customer’s problems and complaints to insure achieving the FCR target.• Communicate positively with all concerned parties in order to take the proper action to facilitate customer’s reception of the expected distinguished service.• Follow up on customer’s inquiries and complaints that is not fulfilled or resolved on queue insuring full customer satisfaction.• Research and solve billing issues.• Build customer’s interest by up selling company’s solutions, products, and services whenever possible.• Follow the agreed on guide lines, polices, processes, and procedures to insure maintaining the customer’s data confidentiality.• Maintain the agreed on AHT to insure ease of accessibility and maintain the agreed on Service Level.• Mentor and support new employees.

Cairo Governorate, Egypt

• Deliver superior customer service and build customer satisfaction and loyalty.• Respond to customer inquiries and requests, and resolved issue efficiently and professionally.• Activating satellite radios, and swapping service.• Technical support, troubleshooting, and sending the signal.• Explain billing history; work on resolving billing issues, and collecting payments.• Increase the customer experience by providing information about new products and services through up selling opportunities.• Accept assignments with open, cooperative, positive team-oriented attitude.

Cairo Governorate, Egypt

• Responsible for everything related to the nursery.• Teach English and Math.• Organize trips and parties.