Sara Epps Email & Phone Number

Expertise in composing crime reports, processing evidence such as narcotics, firearms, and illegal contraband, and identifying, pursuing, and arresting criminal suspects and offenders.Investigate and report suspicious individuals and circumstances, safety risks, and unusual or unlawful activities in patrol zones.Maintain radio communication with other safety personnel and officers by helping to coordinate emergency plans.Trained to aid and de-escalate situations with people suffering from mental illnesses such as schizophrenia, depression, bipolar disorder, and suicidal ideation.Engage with Confidential Informants (CI) to collect information and use observation stations to investigate drug and weapons transactions.Obtain information and evidence by using crime statistics and data and monitoring social media accounts and internet activity.Utilize an AED to provide first aid to victims or anyone needing CPR for physical injuries.Handle the legal documentation and processes for arresting and transferring a suspect, and acquire and execute search and arrest orders for the suspect's car, house, and social media accounts.Assist in implementing and developing security policies to protect security areas against unauthorized access.Certified Field Training Officer at Fourth District, training new officers out of police academy on police tactics, community policing, officer safety, general orders, and navigating the District of Columbia. Assist the Homeland Security Bureau Joint Strategic and Tactical Analysis Command Center by monitoring, validating, and preserving stolen vehicle, weapon, and item entries, adult and juvenile missing people, and interagency communication.

Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.Achieved high satisfaction rating through proactive one-call resolutions of customer issues.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.Collected customer feedback and made process changes to exceed customer satisfaction goals.Greeted and welcomed customers in a friendly and professional manner, processed bookings and cancellations, and managed appointment schedules.Assisted with marketing and sales by providing customers with information on promotions and new products and services.Gave ideas and provided samples, promoted and raised sales of new hair products and accessories.

Performed statistical analyses to gather data for operational and forecast team needs, reviewed and monitored schedules, purchases and other expenses to maintain the quarterly budget.Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help the company evolve and grow.Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.Rotated merchandise and displays to feature new products, promotions, and rotated stock to achieve optimum appeal and minimize shrinkage.Introduced new methods, practices and systems to reduce turnaround time and supervised guests at the front counter, answering questions regarding products.Nominated for manager of the month in September 2010 and December 2011.Delivered positive results by controlling the monthly operations budget and limiting financial discrepancies.

Center For Homeland Defense And Security (Chds) Emergence Program

Master Of Arts - Ma, Forensic Psychology

Bachelor Of Arts - Ba, Psychology

Center For Homeland Defense And Security (Chds) - Emergence Program