With over ten years of experience in customer success and support roles, I am a skilled and reliable professional who strives to deliver the best service and solutions to clients in the healthcare technology sector. My core competencies include customer relationship management (CRM), technical support, and customer engagement.As a Customer Success Specialist with Health Gorilla, a leading health data security company, I was the primary point of contact for all client inquiries, providing prompt and knowledgeable answers to technical issues. I also oversaw the client lifecycle, including onboarding and training, and managed lab network connections. In addition, I collaborated with engineering and product teams to implement customer feedback, surface bugs, and report on recurrent client pain points. Through these efforts, I contributed to enhancing client satisfaction and retention, as well as improving the product quality and functionality.