Sara Fermin Email & Phone Number

Antioquia, Colombia

- Developing and implementing quality assurance processes and procedures to ensure that services meet established standards and client requirements.- Creating audit plans, and audit guides to validate the functionality of the service. - Identifying and reporting defects or issues found during auditing or the development of processes. - Collaborating with cross-functional teams, including Stakeholders, Operations Supervisors, Data Analyst, and team members, among others, to ensure a clear understanding of requirements and effective coordination of QA activities. - Ensuring compliance with relevant standards, regulations, and best practices, such as ISO standards, CMMI, or regulatory requirements.- Creating and maintaining accurate and detailed documentation related to audit guides, audit results, and QA processes for future reference and audit purposes.- Assessing and mitigating risks associated with quality issues, by identifying potential risks, analyzing their impact, and implementing measures to minimize the likelihood of failures.

-Led and supervised a team working on a list of over 130 Personal Injury Cases. -Trained new hires. -Settled cases monthly to ensure profit. -Negotiated with Auto Insurance Adjusters. -Supported clients with their needs regarding Medical Treatment.-Managed escalations of the team.

-Recruit, interview, and train teachers. -Design training sessions and workshops for teachers.-Design classroom activities and suggested exercises.-Select books and guides to be used per group.-Review class plans.-Supervise classes.-Guide students towards learning English as a second language.-Assist students to develop a solid oral production, listening comprehension, and language usage.-Lead large groups of students.-Lead one on ones.-Design written and oral exams, quizzes, and surveys.-Administrate written and oral exams.

-Work with Accounting to monitor responsibilities and legal obligations in the different branches of the organization-Banking-Execute Bank reconciliations-Estimate expenses on a monthly basis-Process payroll for contractors and vendors on a monthly basis-Send invoices to clients and follow up regarding payment.-Actively search for candidates for the different positions in the organization-Interview potential candidates and determine their eligibility-Hire and take corrective actions when necessary-Monitor team’s work time-Develop, review, and improve administrative systems, policies, and procedures

-Answered phone calls from clients, other Law Firms, Doctors' Offices and Insurance Companies, assist them and solve their doubts or requests. -Audited Quality of calls. -Audited determined situations involving client's complaints (call and email auditing). -Monitored that employees comply with KPIs on a daily basis. -Input cases to the firm's database.-Administrated the firm domain and Slack.-Interviewed candidates.-Trained new hires when needed.

Medellin, Colombia

-Guided students towards learning English as a second language.-Designed classroom activities and suggested exercises.-Assisted students to develop a solid oral production, listening comprehension and language usage.-Led large groups of students.-Administrated written and oral exams. -Orientación de estudiantes en el aprendizaje del idioma Inglés.-Elaboración de actividades guiadas y sugerencias sobre actividades extra.-Asistencia en la producción oral, comprensión auditiva y uso del idioma.-Manejo de grandes grupos de estudiantes (adultos, adolescentes y niños). --Administración de exámenes escritos y orales.

Ciudad Ojeda, Venezuela

-Ensured all deadlines, conditions and customers’ requirements described on contracts are met by all employees depending on their competence.-Reported status of existing contracts to management and ensured timely submission of required documents, valuations and reports to customers. -Maintained an audit (physical and digital) file for each contract which included original contract, all correspondence, changes/deviations, amendments, clarifications and others.-Controlled the execution of the contracts.-Invoiced all the services owed. -Determined the payment for the subcontractors needed on a weekly basis. -Prepared technical documents and attended to public tender offers.-Met the company’s criteria by following International standards ISO 9001:2015, ISO 14001:2015 and OHSAS 18001:2007.-Supported any need of the department’s team. -Asegurar que el personal de la empresa que laborará en un servicio u obra determinado conozca los términos, condiciones, plazo de ejecución y especificaciones técnicas pautadas en el contrato según le competa.-Reportar estatus de los contratos administrados al Coordinador del departamento.-Elaborar y someter las valuaciones correspondientes a los servicios prestados ante la unidad usuaria (cliente).-Mantener carpeta física y digital de cada contrato incluyendo documentos originales, correspondencias, modificaciones, minutas, aclaratorias y otros.-Controlar la Volumetría de los Contratos asignados.-Elaborar Facturas de Ventas de los servicios prestados.-Determinar los pagos semanales a subcontratistas por servicios ejecutados.-Gestionar y elaborar formatos de sobres técnicos para procesos de licitación y asistir a procesos de licitación (apertura de ofertas).-Cumplir con las pautas apegadas a las normas internacionales ISO 9001:2015, ISO 14001:2015 y OHSAS 18001:2007.-Apoyar ante cualquier necesidad del departamento.

Venezuela

-Procesar guías de servicio en despacho semanal.-Elaborar Pre-Actas de Inspección / Valuaciones de los servicios prestados.-Actualizar Volumetría de los contratos. -Actualizar formato de Valuaciones Pendientes por facturar.-Elaborar relación de soportes entregados al cliente.-Almacenar soportes digitales de las valuaciones entregadas al cliente.-Asistir a los Administradores de Contratos en lo relacionado al proceso administrativo de los servicios prestados.-Apoyar ante cualquier necesidad del departamento.

Venezuela

-Guided students towards learning English as a second language.-Designed classroom activities and suggested exercises.-Assisted students to develop a solid oral production, listening comprehension and language usage.-Led large groups of students.-Administrated written and oral exams. -Orientación de estudiantes en el aprendizaje del idioma Inglés.-Elaboración de actividades guiadas y sugerencias sobre actividades extra.-Asistencia en la producción oral, comprensión auditiva y uso del idioma.-Manejo de grandes grupos de estudiantes (adultos, adolescentes y niños). --Administración de exámenes escritos y orales.

Venezuela

-Collaborated in the department team to remodel fault catalogues.-Collected data of the failure forms of different equipment.-Uploaded faults of different equipment among the production chains into the company’s system.-Designed Productivity Indicators’ Summary in order to condense relevant information and present it to the coordinators.-Applied the Gap Analysis to identify the most unproductive equipment on a weekly basis.-Addressed the results of the Gap Analysis to the maintenance department. -Interacted with partners, operators, analysts and coordinators.-Presented findings and recommendations of project areas that could be developed to the internship coordinator.-Colaboración en la actualizacion de catálogo de fallas.-Recolección de datos contenidos en guías de fallas de distintos equipos.-Carga de fallas en lineas de producción en el sistema organizativo SAP.-Conocimiento del funcionamiento de equipos utilizados en la elaboración y envasado de bebidas carbonatadas.-Diseño de indicadores de productividad a fin de reunir la informacion relevante y presentarla a los coordinadores.-Realización semanal del análisis de brecha (GAP) para determinar los equipos menos productivos.-Direccionar resultados del análisis de brecha al departamento de mantenimiento.-Interacción con operadores, analistas y coordinadores.-Presentación de hallazgos y recomendaciones al tutor industrial referentes al proyecto de pasantía.