Sara Finkelstein Email & Phone Number

Haworth, New Jersey, United States

Delivered cross-functional leadership across customer service and claim management, managing operations for a $40M enterprise that includes business-to-business (B2B) and business-to-consumer (B2C) transactions. Championed logistics, transportation, and shipping functions, including leveraging strong problem-solving to resolve inquiries, guiding order processing from confirmation to tracking, and reviewing orders for fraud.Fostered and maintained relationships with vendors and shipping partners to drive on-time shipping for freight, small parcels, and white glove shipments. Provided strategic direction to a high-performing team of 5 offshore employees focused on resolving client issues related to damaged and defective goods and sharing real-time updates.

Toronto, Ontario, Canada

Spearheaded office administration and customer services, including scheduling and confirming appointments in person and via phone. Deployed high attention to detail and analytical skills to schedule follow-up appointments and ensure the delivery of high-quality service to all patients. Supported database management and maintenance by monitoring, tracking, and updating patient charts, billing, and schedules to maximize operational efficiency and streamline service delivery.

Guided office operations and provided administrative support to team members by fielding phone and email inquiries and directing inquiries to the appropriate departments. Headed inventory management and resource allocation, communicating with department leaders to identify needs, replenish office supplies, and promote operational efficiency.

Medical Office Administrative Assistant Certificate, Medical Office Management/Administration

Medical Billing And Receptionist Diploma, Medical Office Management/Administration

Hospitality Management Certificate, Hospitality Administration/Management