As a results-driven leader, I deliver targeted experience in logistics management, shipping and transportation, order fulfillment, and eCommerce operations. Throughout my career, I have consistently demonstrated my ability to coordinate shipping operations and inventory management. With a finger on the pulse of success, I am adept at resolving customer inquiries, guiding order processing from confirmation to tracking, and driving on-time shipping for freight, small parcels, and white glove shipments. In my current role as Customer Service and Claims Manager at Inmod, I also lead a high-performing team of 5 offshore employees focused on resolving client issues related to damaged and defective goods and sharing real-time updates.Also skilled at fostering relationships with cross-functional team members, I ensure the successful execution of business and logistics plans. In addition to my professional experiences, I’ve had a proven history in: • Inventory Management• Strategic Planning• Vendor Management• Process ImprovementAs a professional and team player, I’ve been recognized for tackling situations from different perspectives and providing innovative solutions to challenges. I aim to improve overall success while leaving a lasting impact on my organization and teams. Let’s connect!