• Provide operational insights through analysis and visualization for all business leaders• Spearhead efforts for cost benchmarking, RFP and general pricing alignment through data analysis and process review• Managed the operational forecasting using market knowledge, seasonality, historical data and business collaboration• Created awareness to operational issues; helping the business decrease carrier removal by 45%• Headed the development of the data lake using Microsoft Fabric; working as a data architect as well as a business liaison• Formulated processes for scale both in data (governance, warehousing, etc.) and business (KPI management, pricing, etc.)

• Developed the division data and technology strategy, working across departments and divisions to align with the overall company goals• Mentored and managed a team of 7 analyst and engineers who provided business stake holders with insights and data visualizations• Spearheaded the division’s data lake efforts; supervising data engineers while providing data architectural guidance based on business criteria and data team needs• Technology vendor management; contract facilitation, integration management, and process implementation

Key Achievements: Proprietary product development and management through agile methodology; Implemented company’s first CRM (Zoho); Strategic house development with business leaders• Managed the Engineering and Business Intelligence team• Managed and developed governing, operational, and supportive processes company-wide to create efficiency for staff as well as add value to our customers• Analyze business data to help create a better understanding of the business as a whole• Manage forecasting conversations with business leaders to help facilitate growth and challenge the status quo

Key Achievements: Created proprietary pricing tool for using external data sources, historical data and business leaders’ tribal knowledge; developed tracking process for exception management • Initiate and maintain momentum behind continuous improvement projects through Product and Project management using Lean strategy.

• Develop and maintain Tableau Desktop software dashboards for business analytics and data visualization• Perform gap analysis to proactively identify operational differentiations and opportunities for improvement within the truckload department and company wide• Coordinate the multi-departmental business intelligence team and collaborate closely with the data IT team, in order to maintain the company wide knowledge structures and sharing• Streamline systems and procedures through project management for new and existing teams as well as maintain ongoing/long term ventures

• Responsible for over 2 million dollars in monthly carrier payments• Maintains carrier account relationships, acting liaison between inside sales team and carriers’ accounts receivable• Reconcile weekly aging reports, solving any trending issues creating a more efficient payment process • Deciphers tariffs, inspection documents, and carrier practices to resolve invoice discrepancies

• Develops premier accounts through customer service, relationship building, incident resolution and daily operations• Expands sales in existing accounts by introducing and marketing additional solutions and services• Supervises and mentors Operation Specialists with their daily work including load management and general business practices• Determines profitable truck load rates and brokerage options based off carrier sales expectations, market understanding and customer relationships• Manages invoicing and account receivable for assigned accounts

• Supervisor of the production department, overseeing a staff of eight and reporting directly to the Chief Operating Officer and Executive Committee.• Responsible for delegating work and supervising the constant stream of production while maintaining heavy deadlines.• Quality control check for operations, managing immediate incident resolution.• Responsible for government bids and quotes, determining pricing on profit calculations• Streamlined government billing system, responsible for tracking all government payment and production documents.• Managed Capital's Transcription Department, supervised freelance transcribers, in-house quality checkers, recruiting practices and all details pertaining to incidents and development.

• Achieved the highest grossing four-month period and first bonus opportunity in the Baltimore office since opening in 2001.• Aided in the growth of branch assets under management from $23 million to $44 million.• Worked in a client-focused environment directing and supporting a full range of customer service and administrative management functions for high-volume investments and financial services business.• Rated by clients as one of the top ten branches in customer service in the region.• Initiated, organized, and executed seminars and luncheons to secure new clients and drive revenue growth with existing clients.• Developed marketing initiatives to introducing new products and service offerings.• Supported the needs of the Financial Advisor while coordinating and executing financial transactions.• Researched and resolved issues associated with accounts.