Sara Galvan Pollmann Email & Phone Number

Norfolk, Va, Us

Customer Support-Provide exceptional customer support to a client base of over 5000 individuals, including Spanish-speaking customers, achieving a 95% satisfaction rate.Problem Solving-Manage and resolve customer inquiries per week through email and Zendesk, ensuring prompt and effective communication in both English and Spanish.Bilingual Support-Assist Spanish-speaking clients by offering bilingual support, leading to a 20% increase in engagement from this community.Team Work-Collaborate with a remote team of 4 members to streamline customer service processes. Client Experience Enhancement-Utilize strategic communication skills to address and resolve complex customer issues, enhancing overall client experience.Zendesk Software-Leverage Zendesk Customer Service Software to track and analyze customer interactions.

Minnesota, United States

Digital Marketing Strategist: Elevating Online PresenceIn the dynamic field of digital marketing, I specialize in crafting and executing strategies that propel brands to new heights. My approach encompasses strategic planning, campaign management, content strategy, SEO/SEM mastery, social media leadership, data analysis, email marketing excellence, conversion optimization, and budget management.Strategic Planning and Execution:Crafting holistic digital strategies aligned with business objectives, I conduct in-depth research, ensuring unity across cross-functional teams.Campaign Management:Designing and optimizing campaigns across channels, I prioritize continuous improvement, adapting strategies to dynamic market trends.Content Strategy:Collaborating on compelling content, I implement strategies fostering brand resonance and audience engagement.SEO and SEM Mastery:Adept in SEO/SEM, I optimize website content and manage paid campaigns for maximum ROI.Social Media Leadership:Devising impactful social media strategies, I stay attuned to trends, fostering brand presence and engagement.Data Analysis and Reporting:Harnessing analytics tools, I provide detailed reports and insights, refining strategies for optimal outcomes.Email Marketing:Planning and executing targeted email campaigns, I ensure compliance and conduct performance analysis.Conversion Optimization:Identifying opportunities for website optimization, I collaborate for enhanced conversion rates.Budget Management Expertise:I develop and oversee budgets, optimizing resource allocation for efficiency and superior results.

Rexburg, Idaho, United States

Integrated Business Core by BYU-Idaho: Engaged in a semester-long entrepreneurial project, where I developed, launched, and managed a business, gaining practical experience in business creation and operations.Leadership-Led and mentored a team of 10+ members, enhancing collaboration and productivity across marketing and HR departments, resulting in a 30% increase in team efficiency.Spreadsheet Management-Oversaw and managed detailed spreadsheets and financial reports, tracking and allocating a monthly budget for finance and marketing initiatives.Digital Marketing-Developed and implemented marketing strategies that drove an 70% increase in brand awareness and a 120% improvement in ROI.Optimization-Directed content marketing efforts, including the production of various high-impact videos, leading to a 40% increase in audience engagement.Influencer Outreach-Collaborated with influencers, amplifying marketing campaigns and extending reach to over 15k target audience members.Data Analysis and Research-Conducted strategic data analysis and market research, informing decisions for 3 successful product launches.Budget Management-Coordinated with the finance team to align marketing expenditures with budgetary constraints and financial objectives, optimizing resource utilization and reducing overspending by 16%

Rexburg, Idaho, United States

-Managed and optimized Google Ads campaigns, including video and YouTube ads, increasing ad performance by 25%.-Utilized Google Analytics and SEO copywriting to enhance search engine rankings and drive a 20% increase in organic traffic.-Designed and implemented visually appealing ad creatives using Adobe Illustrator, improving engagement rates by 15%.-Conducted keyword research and applied SEO best practices to boost visibility and attract high-quality leads.-Analyzed campaign data to refine strategies and maximize ROI, contributing to a 20% growth in overall ad effectiveness.

Rexburg, Idaho, United States

• Reported weekly digital marketing analysis with expertise in advertisements, performance metrics, and reporting tools inPowerPoint. Proven ability to translate insights into actionable strategies for modifying marketing campaigns.• Demonstrated proficiency in leveraging advanced marketing automation tools to elevate customer engagement in Meta.Pioneered innovative approaches to increase campaign effectiveness and deliver targeted, high-impact messaging.• Restructured leveraging of marketing automation tools to increase customer engagement and drive conversion rates. Proficientin staying abreast of industry trends and implementing innovative solutions for continuous improvement.

Rexburg, Idaho, United States

• Developed compelling fifteen video concepts and detailed storyboards, aligning with project goals and client objectives. Ensuredcreative alignment and effective communication of key messages.• Maintained up-to-date knowledge of social media ad platforms (e.g., Facebook, Instagram), ensuring campaigns adhered toplatform guidelines and capitalized on new features daily.• Crafted compelling email copy and content, maintaining brand voice and optimizing for engagement. Applied bi-weekly A/Btesting for subject lines, content, and calls-to-action.• Monitored and analyzed key email marketing metrics, including open rates, click-through rates, and conversion rates. Utilizedinsights to refine strategies and improve campaign performance twice a month.• Tailored copy to suit diverse social media platforms, adjusting tone, length, and style for maximum impact on Instagram Ads,Facebook Ads, Google Ads, and social media platforms for every daily post.

Greater Minneapolis-St. Paul Area

Bachelor'S Degree, Marketing/Marketing Management, Communications Minor, Senior

Activities and Societies: Women's Business Society, Marketing Society, Integrated Business Core. I am a full-time student passionate.

Education record