Created protocols for responding to customer service needs, both in person and online utilizing both written processes and video as learning materials.Provided customer support and troubleshooting assistance via email, phone, and video.Developed genuine customer relationships, increasing brand loyalty and increasing customer satisfaction.Created a marketing plan that helped increase social media engagement by 17% and growing the followers by 33.5% in the first 6 months of 2023.Created a comprehensive merchandise buying plan accounting for sales projections, shopping trends, floor merchandising options, and budget.Review cost margins from vendors, researching alternatives when necessaryDesigned and implemented social media affiliate program that increased brand awareness and social media following by 9.5% in it's first Quarter.Researched different inventory management programs and created procedures to streamline inventory process and increase inventory accuracy.Review and analyze sales trends to steer stores focus in buying, sales calendars, and employee training.Researched and implemented different potential rewards programs that would integrate with Shopify in order to maximize customer retention and grow our email database.Helped scale the business in 2020 and staff 200%, Including recruiting, interviewing, hiring, and training.Researched potential new retail spaces for expansion, tripling the storefront's square footage. Designed, planned, and implemented new store layout.Shared feedback from customers to relevant stakeholders to solve any complaints and improve the customer experience.Utilized date to analyze and Identify areas of weakness within the business and developed new opportunities to grow sales with outside of the box ideas.Led team meetings and manged all staff communication to create a sense of belonging and cohesiveness, as well as build trust across teams.

Brainstormed and coordinated free community events with the joint goal of brand awareness and creating a local parent community.Created marketing materials and implemented a marketing plan for events.Sourced local experts on subject matter and negotiated compensation and expectations.

Owner and Operator, creating custom meal plans for every diet! An affordable personal chef for every budget! I work diligently to customize menus, maximize food budget, and of course - cook you a delicious meal!

Part of a team that decreased annual loan charge off’s from 6% to 2%. Provided solutions to increase efficiency and communication between departments. Follow procedures to ensure proper and timely collection of payments, including negotiating payments with members and finding creative solutions. Work with members to create financial plans that will both meet company requirements and help their financial situations. Assist in any task that support manager and co-workers as needed.

Responsible for teaching members about their accounts as well as finding new products and services that will help them make the most out of their financial situation! I was able to bring in over $500,000 in funded consumer loans through referral.

Increasing sales by making personalized recommendations. Plan out the day and prioritizing tasks, reprioritizing as the day progressed.

Trained new employees on our POS system and supported all departments as needed.