Managed USA service members financial accounts based on the Federal law of SCRA.

Managed inventory for collateral documents from M&T and Non-M&T owned loans. Held biweekly custodial meetings with investors ensuring service level agreements are met.

Managed physical inventory of collateral documents received at the Buffalo, NY corporate office. Processed daily inventory for up to 30 boxes and packages. Prepared up to 75 plus files daily for digital scanning. Interrogate files for specialized contracts that are required by state law to be returned to the customer. Mailed over 10,000 paid in full letters to M&T Banks mortgage customers.

-Maintains website -Updates website with current photos and news -Edits and proof reads content -Designs site to be pleasing to the customer in order to drive leads-Ensure business contact information is easily accessible

D'Avolio Kitchen-Worked between 3 different locations-Waited on 11 plus tables at a time-Ensure customers' satisfaction by catering to any specific wants or needs -Expedited appetizers and entrees quickly and efficiently-Took catering orders up to 100 plus people-Tended bar during banquet events -Trained 4 new employees, each are still employed by D'Avolio -Placed orders weekly for any necessary front of the house items such as paper products, Coke A Cola, oil and vinegar tester products, liquor, beer, and wineD'Avolio Retail-Assisted customers with popular oil and vinegar pairings-Placed special orders for products that were out of stock -Stocked shelves and ran inventory checks twice a week-Created new inventory spreadsheet system -Opened and closed the registers at the beginning and end of each night, maintaining the original starting balance and made a bank deposits dailyCatering Manager-Managed all catering orders for two different store locations-Communicated with cooks to ensure enough ingredients were purchased to the fill the order-Ensured customer service after catering purchases-Processed all catering payments on Toast software-Gathered and loaded necessary orders into van-Set up large banquet parties for 100 plus people-Organized food, decorations, and appropriate table settings

-Increased overall engagement on Twitter 50%, Instagram 50%, and Facebook 100%-Increased overall student awareness of non-profit organization, FCSC

-Memorized over 100 produce prices that were constantly subjected to change frequently-Provided excellent customer service in a detailed oriented fast paced

-Managed two social media accounts, Twitter and Instagram-Contacted potential sponsors to review the product-Hosted demonstration events at numerous locations to pitch sales to the potential customers-Created short promotional videos with photo apps to post on social media pages-Worked one on one with professional business consultant to set appropriate goals for the business

-Under 2 months mastered the new online inventory database, Sterling -Implement the 'order online-pick up' in store feature-Processed customers orders quickly and efficiently-Worked closely beside managers of every department to ensure fulfillment-Friendly point of contact for customers, if problems with their order were to occur -Managed in store and online returns-Ensured customer satisfaction with the Lowe's brand-Comforted dissatisfied customers, problem solved difficult situations-Managed Lowe's credit card payments and opening new credit cards-Processed vehicle rentals-Managed all incoming calls to the Williamsville store

-Record food and ice cream orders-Prepared salads, wraps, and ice cream-Provide excellent service to all customers while working under high pressure (300 dinners)-Trained new employees on the register and how to create various recipes-Performed daily maintenance on the ice cream cooler-Implemented closing/cleaning procedures each night

-Detailed vehicles under 10 minuets-Tandem dried vehicles-Ensured customer satisfaction after car wash completion-Promoted to level 3 technician within 6 months-Efficiently performed tasks in extreme temperatures