Sara Gorupec Email & Phone Number

Dublin, County Dublin, Ireland

Killarney, County Kerry, Ireland

• Promoted within five months from Residential to Business Team
• Provided Bord Gáis Energy customers with quality assistance through phone calls and emails
• Accurately verified information and updated information databases as necessary
• Developed a strong working knowledge of products and offerings
• Identified and maximized sales opportunities, and increased customer retention rates
• Liaised with other departments - Billing, Credit Control, Cash Office, Complaints, IT

Killarney, County Kerry, Ireland

• Registered guests and updated all guest information in the system
• Handled cash and credit card transactions
• Assisted in training and mentoring of new staff
• Created weekly and monthly forecasts and presented the results to the management team
• Prepared for tours arrivals; inputted rooming lists in system and created invoices

Killarney, County Kerry, Ireland

• In addition to Front Office duties, I deputised for the Reservations Manager for a period of two months

Killarney, County Kerry, Ireland

• Managed online and phone reservations for four hotels
• Responded to guest requests for special arrangements or services
• Promoted and upsold packages and hotels facilities - spa treatments, dinner packages
• Uploaded availability on Channel Manager (SiteMinder)

Killarney, County Kerry, Ireland

Zagreb, Croatia

• Worked with clients tirelessly to ensure they felt fully supported and at ease during the time before the event
• Relationship building skills - building client and event sponsors relationship
• Created client files and maintained detailed organisation of event documents
• Scheduled vendor appointments, handled follow-ups, picked up items, and coordinated with other professionals to guarantee a seamless event day
• Sent press releases to TV, radio and web portalsProjects:1. Wedding Days
• 3 - Day event at Concert Hall Vatroslav Lisinski, Zagreb