• Acts as the representative for the Representative within his area of responsibility including answering casework correspondence, meeting with constituents, verbal and written communications with constituents, and serving as a liaison with state, district, and local agencies.• Manages the Representative’s correspondence and schedule.• Assists with managing district policy, advisory, and grassroots teams as needed.• Handles casework assignments and acts as liaison with constituents to ensure that their cases are handled in a responsive manner.• Maintains up-to-date files on all cases and categories of information of importance to the office.• Assesses casework for problems requiring legislative action and makes recommendations to the Chief of Staff and Legislative Director.• Trains and supervises Staff Assistants, including interns, to handle office matters such as logging incoming and outgoing correspondence, handling visitors, telephone calls, and computer operations. • Develops documentation relating to legislation filed by the Representative.

Recruited and trained new volunteers to work on the coordinated campaign for the 2018 mid-terms.Responsible for educating volunteers on candidates and training volunteers on proper phone banking techniques.Managed volunteers and VAN call lists resulting in over 35,000 calls.Provided excellent customer service to voters who came to the office for help.Arranged rides for voters during early voting and on election day.All of these efforts helped in driving the largest voter turnout in the state resulting in wins for four candidates and flipping Williamson County to a Democratic County.

• Primarily responsible for program management supporting the IT team and department initiatives, and interfacing with stakeholders and customers.• Led requirements gathering for project deliverables.• Assigned resources to resolve issues. Worked alongside IT to create a more productive and stable IT environment. • Provided leadership, guidance, and resolution in response to project related issues.• Managed day to day execution of programs: planning, tracking, documentation and status updates for the programs.

• Primarily responsible for project management supporting our customers’ IT needs during office moves.• Delivered on time IT deliverables for 20+ large-scale office moves.• Interfaced with stakeholders and customers.• Contributed to and led: requirements gathering and project deliverables.• Proactively managed changes in project scope, identified potential issues and devised contingency plans.

• Responsible for identifying and onboarding 3rd party vendors.• Optimized and managed bid process for equipment and services reducing IT’s annual spending. • Proactively managed day-to-day vendor aspects of multiple large-scale projects from beginning to end, including vendor interactions, project manager expectations, and conflict resolution.

• Provided both technical software and Human Resources training to all new hires.• Facilitated company-wide needs assessment and skill inventory. Implemented new employee orientation, technical, and customer service training.• Facilitated 360 Degree Individual Feedback, for all levels of employees that significantly increased higher satisfaction among employees and a more effective team-orientated culture.

• Provided superior customer service to help desk clients.• Trained and mentored new Help Desk Specialists.• Interviewed and assisted in identifying new candidates.

• Managed a second level group of Help Desk Specialists who focused on escalated calls.• Trained new Help Desk Specialists.• Mentored and call coached Help Desk Specialists.

First line technical support for Microsoft Network (MSN) software. Troubleshooting included Windows 95, MSN, Internet Explorer.