Performed website updates, additions and configuration.Performed office accounting, e.g. accounts payable, accounts receivable and bank deposits.Supported an office of a president and five vice presidents, performed multiple administrative duties. Answered multi-line telephone system, prepared outgoing mail and distributed incoming mail, ordered office supplies and prepared outgoing letters for the president and vice presidents of company.

The technical services group within W.R. Berkley responsible for all IT service management and delivery.Performed detailed requirements analysis and defined projects to improve systems and software utilization. This was for a leading Fortune 400 company focused on commercial lines property and casualty insurance, as well as workers’ compensation insurance.Performed SQL querying to gather data for analysis.Proficient Excel user; extracted information from SQL Server database, modified data, and reloaded corrected data. Utilized MS Project to update and review project plans.Supported 20 W.R. Berkley companies related to solution evaluations involving new lines of business, legacy claim conversions, EDI, and software upgrades/enhancements.Developed test cases/test plans and performed manual quality assurance checks with business users prior to production release.Significant AccomplishmentDefined requirements and configured software for large third party administrator to ensure successful acceptance of 250,000+ legacy claims through nine conversions.Lead coordinator for three W.R. Berkley companies to organize project releases, resolve system issues and define requirements for upcoming software enhancements.Created or modified user profiles and defined security access in conjunction with users’ job duties and BTS auditor’s definitions of Sarbanes Oxley laws.

A leading provider of claims and productivity management solutions to major employers.Performed claims management functions including check processing, weekly member reporting, and general and administrative tasks.Utilized MS Excel to create complex formulas and data tables.Liaison between medical providers and medical bill review firms. This required extensive knowledge of HCFA 1500 forms and ICD-9 codes. *Note: Previously performed facility billing on UB-92 forms.Significant AccomplishmentsInstituted new electronic report submissions (EDI) to the State of Iowa and resubmitted 284 rejected reports (FROI and SROI) bringing corporation into compliance with State audit standards.Recovered 85% of duplicate payments issued from a key account resulting in over $75,000 savings.Negotiated new pricing with office supply retailer reducing office supply costs by one third.

Provided customers with efficient and accurate transaction processing while qualifying, introducing, and referring bank products and services based on needs for sales follow-up.