- Scripting- Video production- On-camera roles- Paid social media- Sales campaigns- User experience- Microcopy- Content writing & editing (blog posts, newsletters)- Copywriting (brand, email, direct response, etc)Other tasks include researching customer needs, whipping up fun product descriptions, proposing creative concepts, leading junior writers, leveraging AI tools, and more!

- Hired, trained, and co-managed a team of customer support representatives.- Assisted operations & delivery teams by addressing real-time communication with customers.- Produced regular internal reports on shifting customer needs and attitudes.- Acted as an internal educational expert and part-time content creator.- Collaborated with the marketing team for ad-hoc copywriting projects.- First point of contact for flagging software & website bugs.- Supported the development team with UX copy and overall site experience.

Delivered exceptional customer support via live chat, text, phone, and email. Assisted with training new agents, analyzed customer complaints, and worked cross-functionally with other departments to promote the most positive customer experience.

Researched and compiled culture-heavy content into travel package descriptions, blogs, and articles to increase web traffic and sales. Daily tasks included writing, proofreading, and editing copy for digital & print assets. Other duties included organizing travel itineraries and tour walkthroughs for international clients.