I was responsible for selling and coordinating approximately 200 events per year ranging from two person meetings to weddings for up to 150 guests and conferences for up to 200 delegates for companies such as Nestle, Aon and Axa. Maintaining high standards and ensuring all details are correct is paramount as the smallest detail can make or break an event. My duties included, but were not limited to:Reactive sales - replying to enquiries in a timely manner and within the company’s targets. Creating proposals and entering all information into Opera.Proactive follow up - keeping in touch with the client or agent to make sure only live enquiries are still in the system to aid company forecasting.Customer care - working with the client or agent throughout the organisation process to ensure a smooth journey and utilise all opportunities to upsell additional elements and enhance revenue.Liaising with suppliers on behalf of the client and hotel, and raise purchase orders.Communication - entering all information regarding any event into Opera to ensure that when the BEO is issued all departments have the information they require for the event to run smoothly.Follow up and actualisation - retrieving feedback after the event and actualising the Opera system according to the final bill to ensure all revenue streams are correct.Staff TrainingDeputising for the Event Office Manager, while on Annual Leave or Maternity LeaveCreating business reports for the GM, Sales Director and MD on a weekly and monthly basis.Forward thinking - I have created or transformed many processes within the office to streamline procedures. I have also actively found ways to increase revenue or reduce costs to increase profit. One recent example is the creation of a new Wedding Package for only 15 guests based on current Government COVID guidelines - which has been well received by both existing couples, and new couples.

Here I worked closely with the Creative Director and Event designers to create large scale events and experiences including Film Premieres, Exhibition stands and large scale corporate events. Being actively involved in the entire process of all events, from the initial enquiry through to the debrief, I was responsible for a variety of tasks including:Sales - assisting the Creative Director with the production of creative proposals and budget sheets using Powerpoint and Excel. As well as proactively encouraging repeat business and seeking new business through networking and exhibitions.Preparing and analysing business reports.Updating the company’s social media and website, and producing topical newsletters and blogs.Dealing with suppliers Raising invoices and purchase ordersReconciling all receipts and invoices against each event’s budget, collating the receipts for the accountant and sanctioning supplier invoices for payment.Day to day office management including time-sheet management and office supply orders

In my role as manager I was responsible for the running of a pub/restaurant and a team of 12 including day to day tasks such as serving tables and assessing stock levels, and managerial tasks such as cashing up, recruitment, rotas and marketing the pub.

In this position attention to detail was paramount in order for the claim to be passed on to the correct department and processed as efficiently as possible.

This was a part-time role, serving drinks and helping with the general upkeep of the bar such as cleaning as well as engaging with the customers and cashing up.Harem Nights , Lewes - Events Organiser

My duties here were to sell the company’s beduin tents, taking an event all the way through from the initial enquiry to the follow-up call.

The main part of this role was the running of restaurant and bar shifts. Ordering stock and dealing with monies and staff. As well as this a majority of the role involved organising, marketing and managing various events. One of my many ideas that have been introduced in the bar is the use of Social Network sites to promote events and advertise the bar (Facebook profile had over 2000 friends when I left). Also the bar introduced a "Thirsty Thursday" card which entitles the owner of a card to 10% on Thursdays and various other events. This role also involved work in HR which included recruiting staff, creating rotas, performing appraisals and being involved in disciplinary hearings as well as assisting the General Manager in her role in meeting targets and budgets and keeping the team motivated. As well as this, I was involved in corporate events within the bar including organising and running fortnightly business breakfast networking meetings and other events such as race nights and quizzes and using these events to promote the bar at other times by talking to the customers who come to these events as they are not always our regular customers or our normal target group so this is a way of expanding our target market.

This role was helping the events consultant for a newly acquisitioned night club to build up it's week night trade with various weekly events such as comedy nights and 'Rockstar Karaoke'. This included sales calls to local businesses offering corporate deals, using social networking sites to advertise the events and working at the events each week with the consultant's assistant. This volunteer work led to some paid work filling in for the consultant's assistant when she was on holiday.The Great Escape Festival By Lout Promotions, Brighton - Venue Representative Ongoing Since May 2007As a venue representative for Europe's leading festival for new music it was my responsibility for the efficient and successful running of my venue. This involved communicating with all the bands before hand and making sure had they all the information and timings for the event. As well as this I also made sure all bands sound checked and started their performances on time. As well as liaising with security to make sure the smooth running of queuing and venue capacity was adhered to.

Assisting the Front of House staff and Restaurant Managers in their day to day duties, these included waiting on tables and taking bookings. As well as this I was involved with assisting the wedding co-ordinator in the organising, preparation and management of the 29 weddings held at the venue during that year, ranging in size from intimate weddings with ten guests to larger weddings with up to 150 guests. The main objective of this role was to create the perfect wedding for the customer and their guests, and to show the venue at its best to ensure the booking.