My day to day job requires a great deal of flexibility as I cover most aspects of costumer contact across all departments including but not limited to trouble shooting customer complaints, along with order handling and dispatching.In addition to my day to day tasks I also act as liaison officer and host when we have customers visit for product training and demonstrations. I pride myself on ensuring these visits are educational, enjoyable and a bit of fun. I have also been dispatched to… Show more My day to day job requires a great deal of flexibility as I cover most aspects of costumer contact across all departments including but not limited to trouble shooting customer complaints, along with order handling and dispatching.In addition to my day to day tasks I also act as liaison officer and host when we have customers visit for product training and demonstrations. I pride myself on ensuring these visits are educational, enjoyable and a bit of fun. I have also been dispatched to our office in Hanoi, Vietnam, where I provided training to the sales staff on customer service, our processes and products. Making use of my vast language skills I now provide backup and advice to both our Hanoi and Barcelona offices. Show less

At HJL, I was originally hired as a sales assistant but quickly moved into a role as service coordinator; my daily tasks included but were not limited to assigning jobs to our service technicians including briefing them on the task at hand as well as debriefing them at the completion of the job and reporting to the customer. On a daily basis I was in contact with national and international customers and agents.