Sara Hope Email & Phone Number

Sunshine Coast, QLD, AU

Sunshine Coast, Queensland, Australia

• Being a Relationship Manager at BOQ, I thrive on creating and tailoring financial solutions for property development, property investment and business. Understanding peoples’ needs and building lasting professional.
• Assessing and remediating commercial lending files
• Focusing on achieving results for today and into the future for customers and their portfolios
• Developing and executing financial solutions in property development, property investment, franchise, trading businesses, equipment finance and SMSFsKey achievements:
• Ran a commercial and retail portfolio including assessment of customers in financial distress

Launceston, Australia

• As a Relationship Manager, I drew upon my knowledge of a wide variety of services, including commercial and retail banking, financial analysis and delivering on SMSF proposals. As a Relationship Manager, I was a.
• Commercial banking focusing on lending between $1-15 million and deposits of $10 million and above
• Managing a small team of two employees, which included delivering formal performance feedback
• Specialising in retailing and franchising, SMSF finance and property development/investmentKey achievements:
• Successfully merged two portfolios, operating the largest portfolio in the state of Tasmania.
• Ran a commercial and retail portfolio during a state recession, working with several customers in financial distress in a professional but caring manner

Melbourne, Australia

• Working on new and innovative projects to develop and educate both customer and staff communication and processes that lead to overall improvement across business externally and internally.Key responsibilities:
• Liaising with stakeholders across Australia on business operations, expenditure, external relations and people management
• Regularly leading workshops with stakeholders and project teams.
• Leading the internal complaints forum to assess and challenge current processes, policies and technology to remove workplace roadblocks and increase the opportunity for business growthKey achievements:
• Designing new internal processes and procedures for ANZ staff, which were delivered to more than 3000 commercial employees
• Led and oversaw a project from conception to implementation called the Commercial Discretions Reference Tool for all commercial business units and employees, which, at the time of creation, had the potential to result.

Gold Coast, Queensland

• I took on a variety of roles as Business Banking Manager at ANZ, from successfully achieving sales and marketing targets, and sharing my expertise in retail and commercial banking, to leading a team. Key.
• Developing and executing business plans to meet bank targets
• Meeting personal stretch targets, and implementing a customer calling program
• Mentored new Business Banking Managers and Small Business Managers to improve overall team performance.Key achievements:
• Achieved portfolio growth of 79.5% Risk Adjusted Income, lending growth of 35.6%, deposit growth of 279%, net customer portfolio growth 15%, while attaining a 100% lending file compliance rating.
• Consistently ranked in the Top 3 Franchise Specialist Business Banking Managers in Queensland

Gold Coast, Queensland

• I was an award-winning nationally ranked Assistant Branch Manager at ANZ who successfully lead a branch team, managed sales and marketing in the retail banking sector and worked closely with customers to deliver.
• Selling and providing customers with practical knowledge about the entire range of ANZ’s retail products and services, including: personal, home and investment loans, foreign currency, savings and transaction accounts.
• Referring customers for financial planning, insurance and commercial requirements
• Performing staff management duties, such as: writing performance reports, conducting interviews, and coaching and scheduling staff membersKey achievements:
• Received six awards at the 2005 End of Financial Year for the Queensland State retail sector of ANZ, while ranked 3rd nationally

Master Of Business Administration (M.B.A.), Strategy Innovation

Master Of Business Administration - Mba, Strategic Innovation