Sara Jackson Email and Phone Number

• Championed strategic planning workshops to identify and address the needs of a decentralized organization, advancing the quality assurance discipline to align with industry standards • Through partnership with Senior Leaders, defined a strategic road-map for the Quality Assurance discipline maturation, with traceability to the Vision and Mission for the organization • Conducted comprehensive current state analysis across all teams utilizing various methods, enabling data-driven decision making and prioritization of the quality assurance road-map • Revitalized and led the Quality Assurance Community of Practice for 35 practitioners, achieving an impressive 88% average attendance rate • Established and defined standards for the Quality Assurance Center of Excellence, ensuring consistency and excellence in QA practices • Solutioned standards and QA tool utilization, while developing and leading the strategic implementation of all activities - the first initiative was to build the strategy to automate and maintain test suites • Collaborated with the Requirements & Analysis Strategist for ERP Upgrade preparations, ensuring a thorough zipper plan between requirements and testing in a proactive manner with a focus on traceability and security testing • Co-created the Quality Assurance strategy for the upcoming ERP Upgrade initiative, championing the presence of QA in every stage of the multi-year initiative • Developed a Quality Assurance Analyst Ideal Candidate Profile for managers and recruiters to utilize throughout the hiring process, ensuring high quality candidates are selected • Partnered with the QA Automation Manager to align manual testing practices to automation, building out the strategy to develop robust testing automation frameworks • Designed strategy for training material for adoption of standards, which assisted in new hire onboarding

Notable Projects: Kiewit Mexico Concur, Weeks Integrate• Manage BA’s and QA’s within the Billings & Finance stable team• Mentor QA team members through streamlining deliverables and process check points• Collaborate with the QA Center of Excellence to incorporate streamlined processes into overall discipline• Assist coordinating product maintenance efforts through collaboration with service delivery teams and business partners• Collaborate with Project Managers to ensure timely deliverables with quality, mentoring team members where there are areas of opportunity• Resource allocation planning to address project needs in alignment with the product roadmap• Assist the QA CoE Leads in developing and implementing a program level QA strategy, from vision to tactical execution, for the Weeks Integrate program• Partner with another Delivery Manager to develop and implement a program level QA strategy, from vision to execution, for the Kiewit Mexico Program• Provide regularly communicated updates with mitigations during testing phases of large initiatives• Lead the QA members to strategically automate regression with Tosca, resulting in a 45% automated suite

• Continued leadership of the KTG Intern and Early Career Program• Partnered with Kiewit University recruiters and bridged relationships with Universities to accomplish targeted recruiting goals• Developed a streamlined recruiting process that involves KTG partners, ensuring quality candidate placements• Assessed vendors throughout RFP process for skills management• Assembled a process proposal to initiate the skills management initiative at an org level

• Identified and implemented process improvement with the team to promote cross-training, right size staffing, and higher levels of collaboration with customers • Coached and mentored employees, identifying and developing towards their goals, leveraging the People Programs• Collaboratively revamped Gate 4 Requirements (Product Support transition) for transition to support, creating opportunity for a more comprehensive transition for products and enhancements• Lead KTG’s Intern Program, developing a vision and working with stakeholders and team to execute, elevating level of service to the org and heightening quality of experience for the interns. Identified and strategized business needs for interns and college graduates• Graduated the ‘Design Your Future’ leadership program for KTG, with a focus on strategy and business relationships• Completed ICAN Defining Leadership Training

• Standardized Business Analyst service and deliverables in the newly formed central service team• Coached and mentored employees, created growth opportunities and encouraged to find ways to fill gaps• Capacity planning and resource allocation through partnership with product teams• Challenged BA innovation to identify efficiencies and ensure highest value is offered through our service• Conducted crucial conversations and articulated clear performance expectations with team members• Right sized the BA team, ensuring the right people are in the right place to leverage strengths and knowledge• Partnered with product areas to identify and implement continuous improvement opportunities on their team within the BA discipline• Managed relationships with staffing partners• Obtained more experience in interviewing, hiring, and termination• Completed Propel Leadership training series

• Conducted continuous short and long term capacity planning, ensuring staffing and training needs were met for full testing coverage of ECM products within the portfolio• Learned and understood Product Team roadmaps for thorough estimates and planning• Executed test case reviews, run plan creation, resource allocation, daily project status updates, and read-outs• Onboarded new employees and facilitated transition planning• Founded the QA Community of Practice, helping development of standards and best practices for the newly centralized QA members, while driving continuous improvement• Managed relationships with stable teams and vendors, built trust through change management, which often times consisted of crucial conversations• Facilitated team building activities and charity drives• Project participation and coaching through Agile and Waterfall methodologies• Contributed to ECM Product Team transition to Agile best practices• Provided guidance to specialists for training and goals, mentoring• Assisted in interviews and new hire determination• Co-founded the ‘Design Your Future’ Leadership Program

• Lead BA for notable project: InEight Contract Change Management• Elicited requirements through various techniques, while learning the targeted business processes to ensure full coverage• Wrote Functional Specification/User Stories, bridged communication from Business to Development, leaving no room for assumptions• Performed backlog strategic planning/prioritization to eliminate dependencies, delivered high impact/priority, and maintained focus on end goals for the team• Juggled many projects/initiatives (most vendor driven) while delivering high quality, thorough requirements (user based and technical)• Bridged gap between InEight and Kiewit playbooks to identify and implement practices to best fit the team• Conducted crucial conversations with team members regarding value and delivery• Educated team members on Agile during the transition• Co-founded the Business Analyst Community of Practice

• Lead BA for notable projects: Centric DocControl Decommissioning, TeamBinder Deployment, SharePoint13 Upgrade, Muhimbi Upgrade, OneDrive Roll Out, Digital Assets Management research• Elicited requirements through various techniques, while learning the targeted business processes to ensure full coverage• Wrote Functional Specification/User Stories, bridged communication from Business to Development, leaving no room for assumptions• Performed backlog strategic planning/prioritization to eliminate dependencies, delivered high impact/priority, and maintained focus on end goals for the team• Juggled many projects/initiatives (most vendor driven) while delivering high quality, thorough requirements (user based and technical)• Bridged gap between InEight and Kiewit playbooks to identify and implement practices to best fit the team• Conducted crucial conversations with team members regarding value and delivery• Educated team members on Agile during the transition• Co-founded the Business Analyst Community of Practice

This position is a hybrid of the previous two I have had, fully combining the Underwriting Services Project Coordinator and Membership Business Design Tester roles and responsibilities.Act as a fully integrated Agile team member as the NE plan software tester and Product Owner on the same project.Maintain working relationships with my other Agile team members that are with a third party vendor.Coordinate system build testing and implementation with other areas of the organization.

Works as the Agile Product Owner for Enrollment/Underwriting Services projects. Acts as a fully integrated team member.Collaborates with the team and aligns with the stakeholders throughout the entire project. Use clear goals to communicate the project vision throughout its life cycle.Manage miscellaneous Member underwriting Services projects as assigned by Service Director or Department Manager.Oversee documentation and evaluate business requirements, procedures and policies, reviewing specifications, and coordinate testing.Responsible for the coordination and completion of business transformation projects. Oversees all aspects of projects. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. Prepares reports for upper management regarding status of project. Provides organizational and technical leadership, management, and oversight for all aspects of Underwriting Services. Accountable as a key member of the Underwriting Services Team and participates in developing, implementing, and managing appropriate Underwriting Services planning, governance and data management capabillities. Relies on extensive experience and judgment to plan and accomplish organizational goals and objectives.

Provide complete software testing to ensure modifications to the membership systems do not have adverse impacts and are working correctly. Write test cases to ensure all scenarios are tested and stage each in the membership system for execution.Analyze Business Requirements and Functional Specification and provide business impacts and changes to effected systems.Coordinate with other departments for implementation of release changes while providing validation testing post-implementation.Identify system issues and open work orders to resolve issues as needed.Work with third party vendors to coordinate and execute end to end 834 test file processing for membership enrollment.Manually create ANSI 834 test files for testing.Work as a fully integrated team member on an Agile team as a lead tester for NE.