Sara Jameson Email & Phone Number

Las Vegas, NV, US

Montréal, Québec, CA

• Led the Human Resources function through a temporary (1 year) closure, bankruptcy protection filing, and company restart.
• Managed the Human Resources function for six current resident shows (Las Vegas and Orlando) as well as the Resident Shows Office and wardrobe/production shop in Las Vegas.
• Oversaw the Talent Acquisition efforts for the Las Vegas shows and office.
• Supported management and leadership staff with the opening of new shows in Las Vegas and Orlando.
• Was instrumental in the acquisition of over 600 technicians from our partner (MGM) and ensured a smooth integration into the Cirque culture.
• Managed the Workforce Planning process for the Resident Shows Office and budget/forecast salaries and positions accordingly.

Las Vegas, NV, US

• Managed the Human Resources function for two hotel/casino properties with 4,000+ team members including a multi-property employment center.
• Conducted internal investigations to ensure compliance with company policies and applicable laws. This included the development of responses to the Nevada Equal Rights Commission, The Department of Justice, Department.
• Communicated ideas and suggestions to senior leadership regarding best practices and opportunities for improvement.
• Coordinated with the management team to coach and counsel team members including performance management, succession and improvement planning and goal setting. This included creating a successful mentoring program as.
• Ensured adherence regarding safety regulations and required training. Assisted the property in obtaining and maintaining SHARP status through OSHA.
• Created best practices and processes for a successful Employment Center including recruiting, selection, onboarding and development of candidates. Streamlined the employment process to reduce onboarding time.

• Managed the Suncoast’s customer satisfaction survey program, including analyzing customer data and responses, recognizing and reporting trends and offering solutions. Set goals to increase customer overall satisfaction.
• Implemented a property-wide team member opinion survey, analyzing data, creating action plans and monitoring improvement. Improved overall team member satisfaction by 6%.
• Organized and successfully implemented various team member events including Service Awards, Team Member of the Year, Team Member Talent Show, United Way Campaign, etc.
• Assisted Senior Leaders with policy creation and administration ensuring consistency and legal compliance.

Las Vegas, NV, US

• Assisted departments regarding labor relation issues and compliance with a union contract.
• Prepared responses to team member grievances.
• Supervised and coordinated activities of the employment staff and functions related to recruiting, staffing and processed qualified applicants in accordance with company polices and procedures and Federal and State.
• Developed and maintained property job descriptions.
• Communicated with and assisted departments regarding employment and procedural matters.
• Created a Team Member Newsletter and other communication pieces.

Bachelor Of Arts, Communication

Master Of Arts, Human Resources Development