• Handles escalated case details that the pipeline is unable to solve.• Requires a well-rounded understanding of each team’s respective job functions in multiple states.• Communicates directly with clients to resolve issues or facilitate custom cases.• Places specialty online orders; has access to the most internal and web-based tools.• Delegates tasks to the Research Team and ensures the pipeline is flowing smoothly.• Created a “One Stop Shop” communication tool to streamline production.• Learned how to handle every county in Ohio, and created an internal Ohio-wide guide.• Managed the Research Team (~10 people) while boss was on maternity leave and vacation.• Responsible for training existing part time, full time, and new employees.

O.V. Team Member Duties• Provided standard pricing estimates and job due dates to clients.• Confirmed client property details using in-house software and public county information.• Corrected or updated property package information as needed.Research Specialist Duties • The next step beyond O.V. — confirms legal descriptions and related details.• Functions as a safety net; accountable for identifying errors made earlier in the pipeline.• Has access to a greater number of internal tools to correct discrepancies and fill info gaps.

• Handled front-of-house management, staff oversight, filling orders, responding to guest inquiries, invoices, daily financials, operations reporting, processed new-hire & termination paperwork, and improved internal procedures as necessary.• Resolved challenging customer complaints, cultivated relationships, and promoted brand loyalty.• Handled all private events including setting procedures and communicated with upper-management, front and back-of-house staff, and guests. • Held weekly meetings and daily staff briefs; also created a standardized Banquet Event Order document for private events.• Trained new hires, nurtured existing employees, and developed customized improvement plans.• Worked with Operations Manager to introduce new software and train employees.

Progressive advancement from Busser (October 2011 – May 2012), to Server and Hostess (May 2012 – July 2014), to Front of House Manager (July 2014 – October 2015)Front of House Manager Duties• Responsible for weekly alcohol inventory orders for liquor, beer, and wine.• Worked with staff and suppliers to create seasonal and quarterly drink menus. • Interviewed, trained, and maintained front-of-house staff.• Oversaw special events, holidays, wine dinners, and private parties.• Ensured guest satisfaction through personal interaction and handling disputes.

• Earnestly performed all associate-level tasks without difficulty and assisted peers when necessary.

Studio Assistant Manager Jan 2009 — May 2010• Designed, organized, and delegated costume creation for campus productions.• Led the costume shop during manager absence.• Managed other studio workers to meet tight production deadlines. Studio Redesign Project• Worked with the head of the Theatre Department, Technical Director, and Costume Instructor to redesign the costume studio to meet department needs and make more efficient use of space.• Used the CAD software Vectorworks to render possible configurations.Costume Assistant Sept 2007 — Jan 2009 • Responsible for costume construction for the theatre’s productions, studio organization, and actor implementation. Created multiple original costume designs.