Client Services Team Leader Demonstrates deep operations and processing knowledge and leverages through others to improve results.Actively manages large projects with major impact on the organization and/or resolves issues with significant risk. This includes project planning, scheduling and managing, capacity and utilization management, delegating work to meet deliverables, and tracking the status of outstanding work, using either onshore or offshore resources.Responsible for managing multiple clients and complex pension plans. This includes meeting and exceeding contractual performance standards and defined operational measures. Responsible for developing talent within the organization. This includes providing feedback throughout the year and their annual review discussion at the end of the year.

Responsible for managing multiple projectsReport to Client on ongoing issues relating to Defined BenefitsCreate ongoing revenue request to Client

Lead on several projects and was responsible for making sure ongoing work was completed in a timely mannerDeveloped strong analytical and project management skills while leading a new project through completionResponsible for reading/interpreting historical data and provisions as they relate to Defined BenefitsSolved ongoing issue for Service Bridging ProjectSuccessfully learned and eventually took over Data TeamManually calculated ongoing pension requests