Sara Ledwith Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Building and maintaining strong, long-lasting customer relationshipsDevelop appropriate solutions to effectively resolve customer complaints, including engaging appropriate experts across the business.

Auckland, New Zealand

• Provide support to the team to manage all responses both verbal and written to customers. Manage any complex customer queries and work across the business as the customer advocate to drive a positive outcome and obtain.
• Develop appropriate solution/s to effectively resolve customer complaint, including engaging appropriate experts
• Analyse and… Show more Provide support to the team to manage all responses both verbal and written to customers. Manage any complex customer queries and work across the business as the customer advocate to drive a.
• Analyse and understand the situational impact that the customer is conveying and determine a solution
• Proactive decision making in alignment with the business principles
• Review and act on daily reporting to limit customer impact Show less

Auckland, New Zealand

• Resolving customer fault queries efficiently and effectively by accurately prioritizing customer issues through appropriate questioning and setting clear expectations of issue resolution, communication methods and time.
• Effectively manage customer complaints through proactive decision making and developing an appropriate solution(s), including engaging appropriate experts and gathering facts through investigation.
• Managing large amount of inbound calls
• Identifying and… Show more
• Identifying and understanding key issues based on customer feedback and then filtering this to relevant stakeholders. Show less

Melbourne, Australia

• Provide customer training lasting from 2 to 5 days to trainees in all areas of the organization utilizing the software application suite.
• Act as the senior trainer responsible for providing support to new trainees through mentoring, observation, and feedback.
• Managing large amount of inbound calls in a timely manner.

Melbourne, Australia

• Training new staff on all available products
• Conduct group training sessions
• Selling a range of products and services to both new and existing customers.
• Conveying technical information to customers.
• Maximizing every sales enquiry by collaborating with various companies such as Powershop and Dodo.
• Meeting personal/team qualitative and quantitative targets on a weekly basis.

Melbourne, Australia

• Hitting weekly sales quotas on a consistent basis.
• Conducting telephone calls, to book appointments and to register for new products.
• Maintained and updated all customer paperwork on a daily basis.
• Help customers to make an informed decision about products and services in the energy market.
• Helping Recruitment officer by posting job adverts.
• Conduct training sessions for new and existing staff to ensure success when interacting with the public.

County Galway, Ireland

-Keeping a detailed database of all health and safety guidelines for the store manager. In doing this I was able to provide administrative support in various training processes. -Maintained knowledge of current in store sales and promotions within the store database, while upholding accurate inventory counts to meet customer demands and expectations..

Dublin

• Managed inventory by stocking, and refilling product displays.
• Delivered high quality customer service to promote the culture and values of the store.
• Reinforced and upheld operational policies and procedure for cash handling. Safety, and security.

County Galway, Ireland

• Create eye-catching displays to increase brand and product awareness to help promote sales.
• Interact with customers to access their purchasing needs and to provide recommendations based on expertise of new and current products.
• Provide consistent, courteous and professional cashier services.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services, 1St Class Honours

Modules included: Marketing Research, Marketing Communications, Services Marketing, Management, Human Resource Management, Consumer.

Education record