Sara Leiva Email & Phone Number

- Enthusiastically engaged customers during busy periods to keep the mood light and fun.- Resolved customer disputes with tact and professionalism.- Maintained the highest standards of conduct and service to support the company’s reputation.- Managed morning rush of over 150 customers daily with efficient, level-headed customer service.- Received and accurately processed customer payments.

- Provide underserved individuals, families, and groups with mental health counseling.- Create a treatment plan for behavioral problems and put it into action- Apply relevant social service programs that relate to the patient’s behavioral health needs- Provide instruction to the client and their family if necessary

- Managing caseload, working independently to provide employment services to individuals with developmental or mental disabilities to identify and maintain employment within the community.- Attend weekly and monthly meetings to discuss the progress and projected year goals of individuals served.- Collaborate closely with interdisciplinary team members to achieve individual employment goals and the development of appropriate case plans to meet the needs.- Provided services in Spanish when needed for clients to have a well-informed decisions.

- Help meet the needs of an individual or family unit through a process of assessment, planning, and connection to available resources.- Co-facilitated the first virtual Spanish-speaking parent support group in North Carolina geared to provide affect communication skills to parents. - Advocacy for and support Spanish-speaking individuals and families.- Assisted in conducting Intake assessments to evaluate the client before starting sessions.- Adapted to the virtual work environment and provided competent and ethical services to clients

- Listening to patron’s desires and needs to recommend optimal products.- Experience with developing and implementing programs for children and teens.- Directed patrons to desired library books, reference items, and equipment.- Located desired materials for institutional staff special projects.- Reshelve books to maintain a neat and tidy reading area.

- Tutoring students at Gaston College in areas, such as Mathematics and Psychology, delivering individualized lesson plans and study guides on the subject matter.- Gave early intervention support to students just beginning to struggle with materials- Outlined unique lessons to fit individual needs in skills building and instructions to engage them on each subject.- Completed proper documentation and updated student documents into the college database for institutional and personal record keeping

Master Of Social Work - Msw, Social Work

Bachelor Of Social Work

Associate Of Arts - Aa