Responsibility for driving growth and expansion through sales strategy, brand visibility and partnership ventures. Collaborating with internal teams, such as Sales and Product, to develop and deliver effective strategies. - Established strategic partnerships to boost growth, enhance brand visibility, and drive revenue.- Increased impact and effective lead generation campaigns by 50%, reviewing platform tools and streamlining systems to improve efficiencies to drive MQLs.- Collaborated with cross-functional teams including sales and product development to develop value propositions and go-to-market strategies for our new product.- Cultivated and maintained relationships with key clients and partners to drive repeat business and referrals.

As their first Account Director, responsible for the development of comprehensive account management strategies and processes to retain and expand the client portfolio. Responsible for managing 90% of account revenue obtained from our largest clients while identifying opportunities for revenue growth.- Developed and executed strategic account plans focusing on client needs, pain points, and upsell opportunities, coaching more junior team members in the effective adoption of these strategies.- Instrumental in achieving 124% YOY revenue growth and improved client retention by 58% through focussing on client experience and enablement.- Managing our largest client, grew them by 118% through close collaboration with senior stakeholders and end users to ensure ROI and on the ground buy-in and adoption nationwide.- Implemented and led client account retro’s with the product and operations team to improve wider processes and mitigate risk among clients employing proactive action management and devising and executing comprehensive recovery strategies.

Responsibility for the overall sales and marketing strategy for a new BI product, encompassing all activities across various channels (including social media and digital), business development, sales pipeline management, and partner agency supervision. - Instrumental in achieving and exceeding an annual target of £840k recurring revenue and £70k monthly recurring revenue by winning new customers (ie; Volkswagen Group UK, AGCO) .- Led the creation and delivery of the 'go-to-market' strategy for a new BI product, including value proposition, buyer personas, new website, and brand awareness. Employed agile methods for optimal results and risk management.- Effectively led and managed end-to-end tender process’, managing complex contract deals and pricing negotiations, ensuring alignment between River and the customer on deliverables expectations and output.- Ensured a market leading product was continually developed with close collaboration with the Product Development team utilising market knowledge and customer feedback.

Oversaw Jaguar Land Rover (JLR) Europe's business intelligence program, managing relationships with multi C-suite stakeholders. Aligned priorities and product roadmap with business owners' vision, ensuring client satisfaction, revenue growth, and project success within budget constraints.- Increased operational efficiency and performance in 12 European markets by leading and delivering JLR’s bespoke business intelligence platform and achieved 100% adoption (including onsite training), meeting the project deadlines and budget given by the client. - Improved client satisfaction to 100% being the sole point of contact for the European Markets and creating a strategic account management strategy with stakeholder buy-in including clear communication channels, SLAs and account /project review processes.- Achieved a 50% account revenue increase by overseeing program finances. Collaborated with clients and internal teams to estimate, reconcile sprints, and forecast spending versus budget.

Reporting directly to the COO with responsibility for the relationship management across the entire client portfolio (including Fortune 500 and FTSE 250 business’) spanning across Americas, LATAM, EMEA and APAC, along with upsell and cross selling. Included driving and supporting new business, operations, training, and product development.- I delivered 100% retention rates across the client portfolio, improving client satisfaction and achieving a 90% NPS.- Doubled client revenue for target top 5 clients, contributing to exceeding the annual revenue target.- Defined, created and deployed client engagement strategies, gaining executive approval and providing clients with a platform to contribute, steer development and enhance upsell while also supporting the growth of new business and partnerships.

Responsible for the management of existing customer relationships and implementing new customers, customer retention and account revenue growth. Led and managed the implementation of risk and supplier management projects, liaising with senior stakeholders to define and understand their business requirements, identify risks.• Achieved 100% retention across a broad industry sector portfolio of over 20 FTSE 100 and 250 customers.- I achieved revenue growth of 40% across my customer portfolio. - Achieved on time, in scope implementations - included workshops, authoring training manuals and training sessions to support post ‘go live’. While facilitating alignment of cross departmental stakeholders and ensuring budget expectations were realised.- Effectively defined, managed, and delivered a customer satisfaction survey designed to assist in strategic decision making for product improvement.

Following the acquisition of Butler Fuels; responsible for the management and performance of a spot desk sales team. Included pricing strategy management, budgets and P&L, product supply and logistics support.- Effectively led a Fuels Desk team of 3 with a projected turnover of £220k net profit per annum.- Effectively coordinated product and logistic supply to support projects to the Commercial Team.- Aided data led strategic business decisions with the development of a reporting suite to support the senior management team.

I managed a team of 3 that provided customer and administration support to a 300 million litre per annum customer portfolio whilst working closely with other internal departments, project support and assisted wet stock management across the country.- Ensured quality customer care through liaison with customers and internal departments to ensure delivery of a high level of customer service and satisfaction.- Ensured sufficient supplies of product to meet demand by assisting in managing an annual 600m litre wet stock account and coordinating availability of alternative supply.- Improved operational efficiency and margin via commercial projects such as wet stock and haulage projects.