I am a consumer experience and insights professional who leverages audience research and analysis to create and solidify strong brand and consumer engagement strategies. I am passionate about understanding the needs and expectations of diverse audiences in order to better deliver products and services tailored to unique consumer channels to meet these needs. I am currently an Audience Insights Research Associate at American Public Media Group (APMG), where I provide key insights for APMG brands on strategic planning, organizational goal setting, and innovation.Prior to joining APMG, I worked at the Minneapolis Institute of Art (MIA) for over 5 years, where I designed, implemented, and managed daily service operations for a front-of-house team of 10+ employees, and developed customer feedback strategies to enhance the visitor experience. I have strong skills in staff development, strategic planning, and leadership, and I enjoy collaborating with cross-functional teams and partners to achieve shared goals.